İlke Altın, Chief Sales and Marketing OfficerAs a pioneer in e-invoicing solutions, it seamlessly integrates into a company’s operational framework, eliminating the need for manual paper invoicing and reducing expenses tied to storage, printing and transportation. In 2024 alone, it digitised over 586 million A4-equivalent pages, saving more than 50,000 trees and contributing to environmental sustainability. The digitisation also enables quick document retrieval, reducing delays caused by traditional paper storage. In addition, it accelerates approval and collection processes, improving cash flow and boosting overall operational efficiency.
With 11 years of experience, a robust infrastructure, and reliable service, QNB eFinans is a trusted partner for businesses of any size.
"Our solutions ensure businesses stay competitive in the digital landscape by accelerating cash flow and simplifying compliance," says İlke Altın, chief sales and marketing officer.
Starting in 2025, QNB eFinans will embark on an exciting rebranding initiative, adopting the name QNB eSolutions to reflect its commitment to global growth and innovation. The name "QNB eSolutions" highlights its focus on delivering fast, easy and reliable e-Invoicing and digital solutions while embracing a modern, global identity. The rebranding aims to enhance its technological capabilities and strengthen its alignment with the evolving needs of businesses worldwide.
Powering Digital Shift with Cutting-Edge Solutions
In Turkey, e-invoicing has revolutionised business operations, driven by government regulations mandating its adoption for companies above certain revenue thresholds. QNB eFinans was established the same year as the mandate and quickly became a key player, introducing an innovative e-invoicing solution.
The seamless, ERP-independent platform is compatible with nearly 400 accounting software programs widely used in the industry, allowing businesses to continue issuing invoices without changing their existing software. The integration is facilitated through powerful APIs and web services and further fortified with comprehensive security measures that guarantee security for internal systems and external connections.
Test environments are provided to ensure a smooth integration, allowing the production service to go live without altering development algorithms. Even if clients switch to a new accounting program in the future, the integrations with QNB eFinans ensures they can maintain smooth invoicing operations.
A prime example of this flexibility is a globally renowned denim brand that smoothly transitioned from a local Turkish accounting system to an international platform. Despite the significant change in software, the brand's e-invoicing processes with QNB eFinans continued without disruption, highlighting the compatible nature.
QNB eFinans is designed with usability at its core, making sure that businesses can easily navigate its features without a steep learning curve. The intuitive portal and mobile app allow them to quickly issue and track e-invoices and manage workflows.
Regulatory compliance is a top priority for QNB eFinans. As a bank subsidiary, it undergoes eight regular audits by independent external audit firms and its own banking group, maintaining full compliance with regulations. Its web-based platform is designed to automatically adapt to regulatory changes, providing continuous and reliable compliance.
Flexibility and personalisation define its e-invoice offerings. Customisable invoice templates allow clients to design templates that reflect their corporate identity or select from ready-made options. Flexible credit packages can be used for all its e-Transformation products, providing versatility and convenience.
A Secure, Scalable Solution for Modern Business Operations
QNB eFinans prioritises data security and privacy, implementing robust measures that meet stringent legal and service standards. Adhering to the Turkish Personal Data Protection Law, GDPR, and other regulations, the company safeguards a 1.3 petabyte (and growing) client data using advanced technologies, including multi-factor authentication. Operating 24/7 with real-time monitoring, QNB eFinans continuously enhances its security framework to address emerging threats. Industry-leading certifications, including ISO 22301 for Business Continuity and ISO 27001 for Information Security, reinforce its commitment to data protection.
Its customer support centre is pivotal in ensuring smooth financial operations, particularly in fast-paced industries like retail. To simplify the complex world of fintech and regtech, it offers expert live technical support with a tiered support system. Queries are efficiently directed to the appropriate team—Levels 1 and 2 manage general enquiries, while Level 3 handles more specialised, advanced issues. This streamlined approach has earned QNB eFinans a stellar 4.49/5 customer satisfaction rating in 2024, with 90 percent of enquiries resolved in under 20 seconds.
To further empower clients, QNB eFinans offers an extensive library of educational resources, including workshops, webinars, and videos that are available on its YouTube channel. Soon, AI-driven chatbots will provide instant, efficient support, reducing workloads and enhancing the customer experience.
Beyond its invoicing solutions, QNB eFinans offers a comprehensive suite of products essential to Turkey’s digital transformation. It includes e-Ledger, e-Waybill, e-Receipts, e-Insurance Commission Expense Document, and innovative financial products such as ‘Ledger with Financial Analysis’ and ‘e-Invoice Secured Loans’.
Revolutionising business operations with seamless, secure, and cost-effective e-invoicing solutions, QNB eFinans is driving Turkey's digital transformation, empowering businesses and setting new industry standards for the future.
A prime example of this flexibility is a globally renowned denim brand that smoothly transitioned from a local Turkish accounting system to an international platform. Despite the significant change in software, the brand's e-invoicing processes with QNB eFinans continued without disruption, highlighting the compatible nature.
QNB eFinans is designed with usability at its core, making sure that businesses can easily navigate its features without a steep learning curve. The intuitive portal and mobile app allow them to quickly issue and track e-invoices and manage workflows.
Our solutions ensure businesses stay competitive in the digital landscape by accelerating cash flow and simplifying compliance
Regulatory compliance is a top priority for QNB eFinans. As a bank subsidiary, it undergoes eight regular audits by independent external audit firms and its own banking group, maintaining full compliance with regulations. Its web-based platform is designed to automatically adapt to regulatory changes, providing continuous and reliable compliance.
Flexibility and personalisation define its e-invoice offerings. Customisable invoice templates allow clients to design templates that reflect their corporate identity or select from ready-made options. Flexible credit packages can be used for all its e-Transformation products, providing versatility and convenience.
A Secure, Scalable Solution for Modern Business Operations
QNB eFinans prioritises data security and privacy, implementing robust measures that meet stringent legal and service standards. Adhering to the Turkish Personal Data Protection Law, GDPR, and other regulations, the company safeguards a 1.3 petabyte (and growing) client data using advanced technologies, including multi-factor authentication. Operating 24/7 with real-time monitoring, QNB eFinans continuously enhances its security framework to address emerging threats. Industry-leading certifications, including ISO 22301 for Business Continuity and ISO 27001 for Information Security, reinforce its commitment to data protection.
Its customer support centre is pivotal in ensuring smooth financial operations, particularly in fast-paced industries like retail. To simplify the complex world of fintech and regtech, it offers expert live technical support with a tiered support system. Queries are efficiently directed to the appropriate team—Levels 1 and 2 manage general enquiries, while Level 3 handles more specialised, advanced issues. This streamlined approach has earned QNB eFinans a stellar 4.49/5 customer satisfaction rating in 2024, with 90 percent of enquiries resolved in under 20 seconds.
To further empower clients, QNB eFinans offers an extensive library of educational resources, including workshops, webinars, and videos that are available on its YouTube channel. Soon, AI-driven chatbots will provide instant, efficient support, reducing workloads and enhancing the customer experience.
Beyond its invoicing solutions, QNB eFinans offers a comprehensive suite of products essential to Turkey’s digital transformation. It includes e-Ledger, e-Waybill, e-Receipts, e-Insurance Commission Expense Document, and innovative financial products such as ‘Ledger with Financial Analysis’ and ‘e-Invoice Secured Loans’.
Revolutionising business operations with seamless, secure, and cost-effective e-invoicing solutions, QNB eFinans is driving Turkey's digital transformation, empowering businesses and setting new industry standards for the future.
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