Contact Center

Five Trends Driving the Evolution of Omni-lingual Support in Contact Centers

Five Trends Driving the Evolution of Omni-lingual Support in Contact Centers

By Tom Tseki, Vice President and General Manager of GeoFluent & Customer Care Solutions, Lionbridge

IBM

The Storm Behind the Cloud: Ushering In the Next Era of Innovation

The Storm Behind the Cloud: Ushering In the Next Era of Innovation

By Merijn te Booij, Chief Marketing Officer, Genesys
Building Trusted Partnerships: Key for a Successful Business

Building Trusted Partnerships: Key for a Successful Business

By Glenn Pinnel, CIO, Benjamin Moore & Co.
Why the Cloud is a Game Changer

Why the Cloud is a Game Changer

By Sanjay Gupta, CTO, U.S. Small Business Administration

Managed IT Services

Nurturing Advanced Technologies

Nurturing Advanced Technologies

By Alex Attal, Head of Digital Services and Head of Business and Application Services, Fujitsu Americas

"Technology Drivers for IT Services (past, present and future)"

By Chuck Rehberg, CTO, Trigent Software Inc
Transforming Business through IT Services

Transforming Business through IT Services

By Brian Newcomb, Director HRIS, The Ohio State University Office of Human Resources

Procurement

Proactive Measures to Streamline Procurement

Proactive Measures to Streamline Procurement

By David Hammerle, VP Procurement and Contracts, Bechtel Corporation
Transforming the Spending Behavior of Procurement Workforce

Transforming the Spending Behavior of Procurement Workforce

By Greg Tennyson, Chief Procurement Officer, VSP Global
Hidden Costs of Outsourcing and Offshoring for Financial Services Firms: Third-party Financial Data Licensing

Hidden Costs of Outsourcing and Offshoring for Financial Services Firms: Third-party Financial Data Licensing

By Kristin Gallagher, Director–Global Sourcing & Procurement, Russell Investments
Cloud Computing Benefits Procurement in Two Ways

Cloud Computing Benefits Procurement in Two Ways

By Erwin Eimers, CIO, Valent U.S.A. Corporation
Leveraging Big Data for Efficient Procurement Decisions

Leveraging Big Data for Efficient Procurement Decisions

By Bob Murphy, CPO, IBM [NYSE:IBM]
Technology Changes to Supply Chains Demand Good Leadership

Technology Changes to Supply Chains Demand Good Leadership

By Kevin Glynn, VP and CIO, DSC Logistics

Risk Management

Risks and Rewards in a Digital World

Risks and Rewards in a Digital World

By Dominic Casserley, President and Deputy CEO, Willis Towers Watson

Smart City

Smart City-Smart Re-Invention

Smart City-Smart Re-Invention

By Joe Iannello, VP & CIO, Capital Metro
Smart Cities, the IoT, and the Importance of Commercial Residential Inclusion

Smart Cities, the IoT, and the Importance of Commercial Residential Inclusion

By Felicite Moorman, CEO, StratIS
Planning with your Community Smart City Approach

Planning with your Community Smart City Approach

By Doug Hausladen, Director, City of New Haven

Artificial Intelligence

Transportation MadeSmarter

Transportation MadeSmarter

By Sandra Buchheister, Portfolio Manager Artificial Intelligence, DB Systel GmbH
Artificial Intelligence-Journey towards the Center of the Enterprise

Artificial Intelligence-Journey towards the Center of the Enterprise

By Raman Mehta, SVP & CIO, Fabrinet [NYSE: FN]
AI, Machine Learning, and Deep Learning in Marketing

AI, Machine Learning, and Deep Learning in Marketing

By Thomas Brauch, Head of Analytics, Wunderman

Business Intelligence

Managing a Major System Change to Reap Organizational and Business Rewards that Extend beyond Technology

Managing a Major System Change to Reap Organizational and Business Rewards that Extend beyond Technology

By Christopher Dowler, CIO, IAT Insurance Group
Exceeding Corporate Goals with Business Intelligence

Exceeding Corporate Goals with Business Intelligence

By Daniel M Horton, CIO, Sallyport Global
Tools That Allow Us To Turn Data Into Business Intelligence

Tools That Allow Us To Turn Data Into Business Intelligence

By Philip Garland, CIO, PricewaterhouseCoopers
Bringing Artificial Intelligence Down to Earth

Bringing Artificial Intelligence Down to Earth

By Morgan Vawter, Chief Analytics Director, Caterpillar Inc
Driving Innovation through Business Intelligence

Driving Innovation through Business Intelligence

By John Matelski, CIO and Director of Information Technology, DeKalb County Government
Cloud-Based Collaboration Is the Key to Driving Efficiency, Alignment, Analytical Abilities & Insight-Based Results

Cloud-Based Collaboration Is the Key to Driving Efficiency, Alignment, Analytical Abilities & Insight-Based Results

By Dave Pearson, EVP & CIO, Sykes

Vendors