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CIO Applications Europe Weekly Brief
Be first to read the latest tech news, Industry Leader's Insights, and CIO interviews of medium and large enterprises exclusively from CIO Applications Europe
ITSM
Industrialization of Services: How is it Possible to Industrialize Services?
By Daniel Delank, CSO & Global Vice President IT D-4Growth, T-Systems
Lessons Learned in 30 day trails of IT services
Jeff Cann, Chief Strategist and CIO, Encore Electric
From IT Service Management to Corporate Service Management
Graham K Draughon, President, Blackthorn Cyber Security, LLC. & Advisory CISO, Onemain Holdings, Inc.E-Invoicing/E-Billing
Why Don't CFO's Track Payment Costs?
By Robert Unger, Senior Director, Product Management and Strategic Initiatives, NACHA-The Electronic Payments Association
How Can Electronic Invoicing Become More Widespread in the U.S. Market?
By Todd M. Albers, Sr. Payments Consultant, Federal Reserve Bank of MinneapolisMarTech
How Martech has been Impacting the Business Environment
By Piers Newton Smith, Head of Brand Strategy, Direct Line Group
3 Overlooked Factors for a Successful Martech Implementation
By Stefan Gass, Chief Marketing Officer, International Workplace Group (IWG)
Why Marketing and IT should be Very Close Friends
By Mike Linton, CMO, Farmers Insurance GroupContact Center
The Touch of Magic to Transform Contact Centers
By Lexi Emmons, Sr. Director, Customer Experience, Bright Horizons
Teams, Technology, and Trust - Pillars for Best-In-Class Contact Centres
By Anita Samojednik, President, Groupon International
How Philips is Putting Customers First Through Introduction Of New Contact Centre Technology
By Lindsay Mitchell, Director of Customer Engagement and Philips Direct Online, Philips UKI
Five Trends Driving the Evolution of Omni-lingual Support in Contact Centers
By Tom Tseki, Vice President and General Manager of GeoFluent & Customer Care Solutions, Lionbridge
It Is About The People At Call Centers
By Petra Mengelt, Head of B2B Relationship Management, Mash Group PLC (Mash)
Three Ways Contact Centers can Shape Customer Experiences
By Preston Rogers, Assistant VP, Customer Contact Centers, Unum [NYSE: UNM]DevOps
Product Roadmaps - In the Self-Driven Car Age
By Leandro Pinter, Head of Software Engineering, Tyro Payments
Breaking the DevOps Barrier
John Heveran, Senior Vice President & Chief Information Officer, Commercial Insurance, Liberty Mutual Insurance
Data Reliability Engineering- Tackling The Data Quality Problem
Torq Pagdin, Director, Technology (Data Engineering), Hotels.ComCompliance
Easing Compliance: Expanding an Ethical Culture through Technology
By Raphael Richmond, Global Director-Compliance, Ford Motor Company
Artificial Intelligence
AI is Putting Digital Mapping Streets Ahead
By Pierluigi Casale, Chief Data Scientist, TomTom
New Technologies Enable Ubiquitous Machine Learning
By Ahmed Khamassi, Vice President Data Science, Equinor UK Ltd
Transportation MadeSmarter
By Sandra Buchheister, Portfolio Manager Artificial Intelligence, DB Systel GmbHData Analytics
Capitalizing on Data Analytics Using Automation
By Ashish Bansal, Senior Director, Data Science, Capital One [NYSE:COF]
Data Analysis has Come of Age But There are Still Challenges Ahead
By Dr Rex Davis, Chief Data Specialist, dunnhumby
Operationalising AI in Telcos
By Pratik Bose, Head of Mobile Big Data and Digital Solutions, BT
Data And Analytics - Do Culture And Trust Translate Into Value?
By Neil Currie, Head of Data Management, Crowe
Using Data Analytics and AI to Disrupt the Business Travel Market
By Dr. Sebastian Mika, Vice President Data, Comtravo
Model Factories and Test- Driven Machine Learning
By Prof Dr Detlef Nauck, Chief Research Scientist for Data Science, Applied Research, BT PLC [LON: BT.A]
Knowledge Management
Legal Knowledge Management and the Rise of Artificial Intelligence
By Christopher Zegers, CIO, Lowenstein Sandler LLP
Legal Tech
Legal Industry Must Embrace Innovation To Keep Pace With Digitally Driven Society
By Deborah Gordon, EVP & Chief Legal Officer, Memorial Hermann Health System
Steps to Revolutionise your Legal Team
By Sophie Kernthaler, Director, Hogan Lovells
Optimizing Business Processes with WaaS
By Lee Penning, CIO, Collab WorksProcurement
Transforming the Spending Behavior of Procurement Workforce
By Greg Tennyson, Chief Procurement Officer, VSP Global
Proactive Measures to Streamline Procurement
By David Hammerle, VP Procurement and Contracts, Bechtel Corporation
Leveraging Big Data for Efficient Procurement Decisions
By Bob Murphy, CPO, IBM [NYSE:IBM]
Procurement Transformation - Be Careful What You Wish For
By Jeff Stovall, CIO, City of Charlotte, NC
PROCUREMENT 4.0
By STEFAN FIGGE, VICE PRESIDENT DIGITAL OFFICE, BUYIN
Cloud Computing Benefits Procurement in Two Ways
By Erwin Eimers, CIO, Valent U.S.A. CorporationStorage
Big Data Retires Your Data Storage Infrastructure... So Now What?
By Shahbaz Ali, President & CEO, Tarmin
ECM - Ease of Storage is the New Challenge
Douglas Duncan, CIO, Columbia Insurance Group
Use Cases for Software-Defined Storage
Andrew Mullen, SVP, TalonSmart City
How GIS is Making Cities Smarter About Parks
By Breece Robertson, VP and the Director of Planning and Geographic Information Systems (GIS), The Trust, Public Land
A Secure Method for Digitally-Driven Citizen Services
By Richard Budel, CIO - Smart Cities & CTO - Government & Public Sector Western Europe, Huawei Technologies Co Ltd.
Creating a Resilient and Sustainable Smart City
By Piero Pelizzaro, Chief Resilience Officer - Direttore Della Direzione Di ProgettoManaged iT Services
Nurturing Advanced Technologies
By Alex Attal, Head of Digital Services and Head of Business and Application Services, Fujitsu Americas
Improving Efficiency and Protecting Patient's Information by Automating the Identity and Access Management Process
By Ana Agostini, Administrative Director-Information Technology Services, Memorial Healthcare System
