QBITRA
A Strategic Partner for Intelligent Business Automation

Increased focus on sustained growth, digitalization, and operational excellence, in the post-pandemic world has highlighted a need for better, more widespread business automation/business process management (BPM). However, efficiently improving business processes is a task easier said than done. To this end, the child company of TerzionDx, QBITRA, offers enterprises a digital experience platform that allows them to deploy RPA, BOTs and hyper-automation AI-Technology across TerzionDx’s operational workflows. The solutions also enable a company’s human and automated team members or digital employees to work in synchrony, thereby streamlining the initial time spent addressing customer queries during online interactions.

“Our main mission is to offer end-to-end process improvement and optimization solutions to businesses, focusing on BPM services. We look at the big picture -- business and operations excellence,” says HaydarKo§ak, Co-founder/Board Member, QBITRA.

An aspect that truly differentiates TerzionDx from other process automation solution providers is its digital assistance staff – Quby. An AI-based platform, Quby helps bring to life coding-free solutions and create digital employees that aggregate and enhance the human experience, adding a magical touch to the business automation process. Equally impressive is TerzionDx’s end-to-end process improvement lifecycle that offers a connected view of the enterprise to drive the synergy between its strategy, processes, and systems via its smart methodology.

The four steps in this process improvement lifecycle begin with identification or discovery. In this phase, enterprises obtain a 360° view of business processes, providing staff with the best tools to implement, execute, and refine business models based on as-executed data are further guided through the second phase of the methodology – process design. Clients are provided assistance with best practices to carry out the third phase of the methodology that involves thorough process automation. Likewise, the last phase is the systematic workflow process monitoring function, requiring continuous observation of the effectiveness of existing processes, quickly comparing models with reality, and finding new opportunities for improvement.
Alongside this process flow, TerzionDx provides a chatbot—QB-BOT—that can run on communication platforms and also serves departments, teams, users, and managers in creating an efficient channel of interaction with customers, suppliers, government, and stakeholders. For example, when customers visit retail stores, the QB-BOT enhances the user experience, embodying the role of shopping assistants and helping customers in finding the items of interest. TerzionDx’s holistic business and operations excellence methodology consists of three other products. The hyper-automation solution—QB-HYPE—is an API flow product which increases the automation of business processes by introducing (AI), (ML) and (RPA) with chatbot and workflow automation. The third product is the QB-RUN, which runs independent RPA robots, test automation, or applications in any programming language on agents installed on computers. Further, the last product is the QB-RPA, improving business processes with more than 100 ready-made controls in QB-RPA.

TerzionDx has worked on numerous projects with well-known Turkish companies such as Vodafone Turkey and a number of other telecommunications firms, as well as major automotive manufacturers, helping clients achieve discrete business objectives. In citing an example to validate this proposition, consider the case of Anadolu Isuzu operating in the automotive sector. There was an emerging demand to improve quality control processes, supplier portals, banking and financial operations and corporate performance, which led TerzionDx to implement business management software for the client. Encompassing everything from BPM to ERP, all processes pertaining to that were managed and monitored via tailored WhatsApp assistants. As a result, the cycle time to close clients’, suppliers’ and employees’ tickets had significantly decreased; at the same time, satisfaction rates had increased. Such value-driven engagements testify QBITRA’s merit within the business automation space, serving as a hallmark of consistent growth, digitalization and operational excellence.