Matthew Lawlor, Co-Founder and CTO

France saw a significant dip in connection rates, approaching 5 percent, with failures noted on March 17, 2020. Good quality has been maintained, though periodic slippage has been observed

FREMONT, CA: International mobile connectivity and audio quality monitoring firm Spearline released data based on research on the impact of COVID-19 on international telecommunications. Spearline’s aggregate platform data provides insights into how networks are performing. According to the study, Italy's connection rate continues to be volatile, with as much as a 10 percent failure rate. Meanwhile, the audio quality is currently running approximately 4 percent below normal levels.

Spearline currently has servers in over 70 countries, covers 89 percent of the GDP, and reaches 90 percent of landlines globally. “With millions of tests conducted and billions of data points collected, covering all corners of the global telecommunications network, Spearline has unparalleled insight into carrier performance across the world,” said Matthew Lawlor, CTO & Co-Founder of Spearline. “These insights bring great benefits to our clients.”

the study also revealed that Spain had seen a notable drop in connection rates to 98.5 percent success on March 16, 2020, but it is improving again. A mild variation was noted with audio quality, but it is relatively stable.

Meanwhile, France saw a significant dip in connection rates, approaching 5 percent, with failures noted on March 17, 2020. Good quality has been maintained, though periodic slippage has been observed. Germany has posted a declining rate, with 1.7 percent failures noted on March 17, 2020.

"Affected countries are significantly restricting the movement of individuals, imposing travel freezes, and implementing work-from-home (WfH) arrangements. This has led to a high increase in demand for both video and audio calls and has caused a strain on telecommunications networks across afflicted regions and countries. We are closely monitoring countries globally that have been most impacted by COVID-19,” said Buckley, co-founder, and CEO at Spearline.

Spearline was listed as one of the Top 10 Contact Center Consulting Companies of 2019 by CIO Applications Europe Magazine. It has conducted millions of test calls worldwide, resulting in billions of data-points. Spearline operates a support service 24 hours per day, 365 days per year for its customers internationally.