Offloading Non-Core Functions to MSPs is Key for Nimble BusinessBy CIOApplications Europe
The global business environment is undergoing a major disruption with the proliferating disruptive technologies such as artificial intelligence, machine learning, AR/VR technologies, among others. In addition, the wave of digitization is driving enterprises to adapt to futuristic solutions and reinvent themselves to facilitate frictionless interactions and personalization for unique customer experiences. This is pushing enterprises to outsource critical functions to managed service providers(MSPs) to achieve highs efficiency in the process. While it’s almost impossible for medium-sized companies to achieve excellence in each function, outsourcing those functions to MSPsis the key to success. An MSP provides specialized functional services to enterprises that are looking to outsource their non-core functions so they can focus on their core aspects.
Helping to enhance operational efficiency and productivity, MSPs seamlessly address the weak points in enterprise IT infrastructure and assist in determining competencies where additional optimization is required. Outsourcing the non-core IT resources increases the understanding of IT team to remain focused on important projects, leaving the rest to MSPs. This not only aligns IT objectives with strategic business goals but also helps save overhead costs by leaps and bounds.
Additionally, the advent of AI-based data analytics, chatbots for customer service and automation in manufacturing and production has created the need for companies to employ expert toolsets and heighten employee skill sets. The next significant advantage that MSPs offer to enterprises includes infrastructure optimization, Service Level Agreements (SLAs), and standard processes. While infrastructure optimization helps to simplify the complexities involved in an IT infrastructure, SLAs help to achieve expected quality within the time frame and as per the enterprise expectation. Having learned a significant lesson from past events such as NotPetya and WannaCry, enterprises of today are looking for ways to fortify their security infrastructure through MSPs. Since MSPs offer expert services in security management and other areas, outsourcing the IT security management can be a safe option. Moreover, they help to mend security postures and restore the lost data in the event of security compromise or data loss.