2. Graphical User Interface: GUI’s are a successful process for managing resources as it is quick and swiftly deals with large amounts of data. Using a few applications, team members can use a calendar style view, representing each technician’s day, jobs and skill sets along with a map view for both staffs and call out locations.

3. Automating decisions: Automated scheduling software is aware of everything from efficiently booking service calls to the customers to when to not schedule an appointment. Customer satisfaction can be affected if a technician lacks the skills required to complete a particular job. Focusing on the employee skills, it can be ensured that the right person with the necessary skills and equipment is at the right customer’s site.

4. Minimizing fuel costs: Time spent by employees to travel to customer sites can cost business. That’s where automated route and trafficking comes into the picture. With the help of automated route and traffic mapping, instant calculations occur, allowing the best available engineer to be selected and routed to the customer site thereby reducing fuel costs.

5. Enhancing staff morale: Although many engineers would prefer driving, it is unproductive for their job, and they must prioritize on spending their time more on the customer sites. The reduction in the travel-to-work time ratio enhances job-satisfaction levels for the field personnel.

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