Driving Workplace Efficiency with Artificial Intelligence

CIO Applications Europe | Monday, December 03, 2018

Artificial intelligence (AI) remained a matter of fiction for several years, until now. With AI in real world becoming a reality, a large gamut of industries can be seen climbing the AI bandwagon to remain competitive in the market. As human resource continues to be the biggest cost driver for most organizations, there is a rampant ongoing research to leverage AI to improve the work environmental and operational standards of enterprises.

Besides, the rise of artificial intelligence technology has proven pivotal in creating new job opportunities for a skilled workforce, as well as to those aspiring to enter the field of AI. Large enterprises and startups are on the lookout for people who can fill in for technical roles, apart from the non-technical roles such as research scholars, managers and back-end teams.        

With the entry of AI in the work environment, employees can avoid spending time on mundane and repetitive tasks, and lay focus on decision making roles where the involvement of humans is irreplaceable. From the manual labor standpoint, AI can be a game changer in ensuring better working conditions, reducing injuries and casualties in the tough work conditions. As automation addresses 14 percent of the construction and vehicle operations, it is estimated that close to 3,500 lives can be saved, each year by 2030. Several industry veterans are laying focus on debunking the myth that the involvement of AI can lead to higher unemployment rates.

Stay ahead of the industry with exclusive feature stories on the top companies, expert insights and the latest news delivered straight to your inbox. Subscribe today.

In addition to manufacturing, AI is very important in several other verticals such as healthcare, transportation, education, and marketing. As one of the exemplifications of AI, chatbots are seen as one of the biggest modern trends to provide customers with an automated and personalized conversation, honing the customer service process. According to David Marcus, the VP of Facebook, the number of chatbots on the social media site has surged by three times since 2016, going from 33,000 to over 100,000 chatbots now.  

As the use of chatbots has become increasingly prevalent, employees can use the same for finding new jobs or prospective employees, in addition to answering common human resources (HR) question. As the chatbots can be expected to modernize the HR processes and allow employees to get the support remotely, AI can power chatbots to provide virtual coaching and mentoring for employees.

Technologies such as SAP CoPilot bring in the possibility of linking the chatbots and virtual assistants to the work related tasks such as purchasing contracts. The use of this application reduces the need for the workforce to use different applications to reach a certain outcome. Instead, the CoPilot makes it possible to assist the user through a blend of AI, speech recognition, machine learning, and statistical analysis. When questions are asked or commands are given to the SAP application it analyzes the informal speech and executes the command, giving the user response in terms of objects, suggestions, data et al.

Similarly, business consulting giant, Deloitte, has partnered with a machine learning firm to come up with models to analyze contract documents and extract data for easy and comprehensive analysis. The AI model looks through the complex documents, analyzing the business trends in addition to looking for risks. In a situation where the organization needs to review over 10,000 contracts, the auditor would choose to have the analysis of a representative sample. Such AI-based models make it possible for the system to understand and process natural languages, and identify the structure of contracts to automatically track and highlight terms and conditions in the contract.

Apart from contracts and business objectives, AI-based applications are used to record and automatically transcribe the audio or video. This proves important when manual note taking could lead to any incorrect information or loss of important points. The transcription makes it easier to take notes later and mark the key points. In the beta version of this app, smartphone calls can be recorded and transcribe for the user, making it possible for them to search points at a later time using specific keywords.

As the world is adopting a futuristic, purpose-driven mindset, AI has proven its role in improving social media marketing, restaurant facilities and providing software and soft skills training. With the presence of AI, the workforce globally can look at a safe, intelligent, and productive working environment.

See Also Client: Spinnaker | CIO Applications Europe

See Also: Top Chatbot Solution Companies

 

More in News

Known for its long history, the European automobile sector is undergoing significant change at the moment. A new generation of agile entrepreneurs, distinguished by their creative methods, is arising among the tremendous legacy maintained by long-standing manufacturers. European carmakers have long been renowned for their engineering expertise. However, startups are infusing the industry with a dynamic entrepreneurial spirit and a relentless emphasis on innovation. Free from the inertia often associated with large corporations, these startups can experiment with cutting-edge technologies and develop disruptive business models. This agility enables them to capitalise on emerging trends swiftly. In electric mobility, startups are at the forefront of the electric vehicle (EV) revolution. They are creating innovative battery technologies, efficient charging infrastructure solutions, and entirely new EV concepts that push the boundaries of range and performance. European startups are key players in the competitive race for autonomous driving. They are pioneering advancements in sensor technology, artificial intelligence, and mapping software, thus paving the way for automated transportation. Startups are also significantly driving the rise of the connected car, equipped with internet connectivity and advanced features. These companies are developing solutions for in-car entertainment, real-time traffic updates, and vehicle diagnostics, thereby transforming the driving experience. Sustainability is a pressing concern shared by both European consumers and policymakers. Startups are pivotal champions of this cause, focusing intently on developing eco-friendly solutions. This spans innovations in electric vehicles (EVs) and alternative fuels, lightweight materials, and manufacturing processes that minimise environmental impact. Adaptability in a Dynamic Landscape The traditional automotive sector often struggles to adapt to swiftly evolving market demands and technological breakthroughs. In contrast, startups excel with their agile structures and niche-focused strategies, enabling them to promptly respond to shifting consumer preferences and technological advancements. This agility proves invaluable amidst the unprecedented disruptions reshaping the automotive industry. Collaboration as Key to Success The future viability of the European automotive sector hinges on a collaborative paradigm. Established manufacturers boast extensive resources, robust production capacities, and well-established distribution networks. Concurrently, startups bring fresh perspectives, cutting-edge technologies, and a risk-taking ethos. When these forces unite, they unlock significant potential for pioneering innovation. Successful partnerships between automakers and startups are already accelerating the development and market deployment of groundbreaking technologies. Navigating the Path Forward The European automotive landscape stands at a critical juncture. While established entities contend with the pace of transformation, startups emerge as catalysts for industry innovation. By cultivating a supportive ecosystem fostering collaboration, Europe can harness the complementary strengths of incumbents and disruptors. This strategic alignment ensures the region maintains its leadership in the automotive revolution, paving the way for a future characterised by cleaner, more intelligent, and sustainable vehicles that meet the evolving needs of European drivers. ...Read more
In software development, ensuring the reliability and robustness of applications is essential. Test automation is critical in achieving these goals, yet it often presents challenges such as flaky tests, fragile scripts, and high maintenance demands. This is where self-healing tests powered by artificial intelligence (AI) provide a transformative solution. Leveraging AI in testing workflows has emerged as a significant trend, particularly in Europe, which continues to lead in technological innovation. By adopting AI-driven testing approaches, businesses across the continent are enhancing test stability and ensuring more resilient software development processes. AI is transforming the field of automated testing by enabling self-healing capabilities that enhance efficiency and reduce maintenance efforts. By leveraging advanced machine learning algorithms, AI can analyse patterns, behaviours, and historical data to predict changes and make proactive adjustments. This adaptability remodels the way tests are conducted, ensuring they remain robust and reliable despite frequent application updates. Self-healing tests significantly benefit European businesses, enhancing efficiency and operational stability. By reducing the need for manual test maintenance, organisations can achieve cost efficiency, allowing resources to be redirected to other critical areas. These tests also foster enhanced stability by ensuring uninterrupted test cycles, which supports a seamless production environment. Additionally, using AI to facilitate continuous adaptation accelerates delivery timelines by minimising delays caused by frequent changes in the application under test (AUT). Furthermore, self-healing automation ensures compliance with European standards and regulations, assuring businesses that their workflows meet necessary legal and operational requirements. A key advantage of AI in testing is its ability to recognise and track elements within user interfaces (UI). AI models analyse attributes such as text, type, and relative location to identify elements. When an element’s identifier changes, AI algorithms dynamically locate and remap the updated element, ensuring the test remains functional. Additionally, machine learning algorithms facilitate locator selection. If a primary identifier, such as an ID, becomes invalid, AI evaluates alternative attributes to find a suitable match, maintaining the integrity of the test. AI also significantly reduces the manual effort involved in test maintenance. Traditional testing frameworks require extensive updates to scripts following application changes, but AI-driven systems continuously learn and adapt, automating much of this process. Furthermore, AI enhances testing stability by distinguishing genuine failures from minor element changes through anomaly detection. This capability minimises disruptions and ensures that automated workflows remain consistent and accurate. Another transformative benefit of AI is its ability to make real-time adjustments to test scripts during execution. By updating scripts on the fly, AI prevents false negatives and ensures precise results, even in testing environments. These features collectively allow organisations to optimise their testing processes, reducing costs, enhancing software quality, and increasing overall operational efficiency. As AI continues to evolve, self-healing testing capabilities are expected to reach new levels of sophistication. As a leading and competitive technology hub, Europe is well-positioned to drive advancements in this field, inspiring businesses to adopt intelligent testing practices. Integrating AI in automation transforms software testing, establishing scalability, efficiency, and stability as industry standards. AI-powered self-healing tests mark a significant milestone in automated testing. By allowing systems to adapt to changes with minimal human intervention, businesses across Europe are achieving more reliable and scalable software delivery. From banking and retail to healthcare, AI-driven self-healing tests are becoming indispensable in modern quality assurance processes, setting new benchmarks for efficiency and operational stability. ...Read more
Europe's business environment has changed dramatically. Remote work, which was formerly uncommon, is now the norm. Traditional workflows must be reevaluated in light of this shift, especially in the area of invoicing. Due to their logistical challenges, physical paper invoices may be more helpful in today's dispersed workforce. This is where e-invoicing, a digital breakthrough that will transform the invoicing process for the age of remote labor, holds promise. The Power of E-Invoicing in a Remote Landscape E-invoicing presents numerous advantages for businesses operating in a remote work environment. It enhances efficiency by eliminating manual data entry, streamlining the invoicing process, and freeing up valuable time for internal and client teams. Improved visibility through real-time tracking of invoices aids in better cash flow management and accelerates payment processes. Automated e-invoicing systems reduce the risk of human error, ensuring accuracy and compliance with evolving regulations. Furthermore, remote teams can access and manage invoices from any location via an internet connection, promoting seamless collaboration across physical boundaries. E-invoicing also supports environmental sustainability by eliminating the need for paper, envelopes, and physical transportation, reducing a company’s ecological footprint. The European Union (EU) has positioned itself as a leading proponent of e-invoicing, acknowledging its capacity to streamline cross-border trade and enhance operational efficiency. Directive 2014/55/EU mandates electronic invoicing for public procurement throughout member states. Countries like Italy, France, Spain, and Hungary have already enforced mandatory e-invoicing for B2B transactions within designated sectors. This trajectory is anticipated to persist, with numerous other nations poised to adopt similar measures in the foreseeable future. A deeper dive into the E-invoicing mandates and formats vary across Europe, requiring businesses operating in multiple countries to stay updated on specific regulations in each market. Resources such as the European Commission's website and national tax authorities offer valuable guidance. Europe is striving for harmonisation in e-invoicing. Initiatives by organisations like the European Committee for Standardization (CEN) are developing standardised e-invoicing formats, such as PEPPOL (Pan-European Public Procurement Online), to facilitate seamless cross-border transactions. Partnering with experienced e-invoicing service providers well-versed in European regulations can be a strategic move. These providers can ensure compliance, handle data security, and offer valuable support for navigating the complexities of e-invoicing across different countries. The future of e-invoicing in Europe is promising, with several exciting possibilities. E-invoicing paves the way for real-time tax reporting, streamlining government tax collection and reducing business administrative burdens. Integrating e-invoicing with e-commerce platforms and marketplaces could further automate invoicing and facilitate faster payments. Moreover, the data generated through e-invoicing can be leveraged for advanced analytics, providing insights into cash flow, customer behaviour, and spending patterns and empowering businesses to make data-driven decisions. Adapting to the E-Invoicing Future European businesses can prepare for the inevitable shift to a robust e-invoicing platform that integrates seamlessly with existing accounting and enterprise resource planning (ERP) systems. Educating staff on the new system ensures efficient adoption and maximises its benefits. Additionally, partnering with e-invoicing service providers who specialise in compliance with the regulations of the countries where the business operates can further streamline the transition and enhance operational efficiency. Embracing e-invoicing represents more than just a technological upgrade; it signifies a strategic response to the demands of a remote work environment. For European businesses, adopting e-invoicing unlocks unprecedented efficiency, transparency, and regulatory compliance, catapulting them into a future defined by digital prowess. As e-invoicing gains traction across Europe, proactive adaptation ensures businesses are primed to excel in today's evolving remote operations. ...Read more
The highest amounts of greenhouse gas emissions are found in urban areas of the EU because of the high human density there. As they combat climate change by implementing innovative solutions at all levels of citizen participation, European cities are demonstrating leadership initiatives in the clean energy transition. Through the early implementation of climate-neutral policies, this is also assisting them in reaping substantial benefits. In order to accomplish Europe's green ambitions and become climate neutral in the near future, the European Commission is prioritizing smart cities. The EU has launched several EU policies, proposals, and initiatives to promote more sustainable and competitive urban areas. This includes implementing smart technologies in buildings to improve their energy efficiency and promoting research and innovation efforts to transform the state’s energy system into a low-carbon facility. Smart Cities Marketplace The Smart Cities Marketplace was established under the European Innovation Partnership on Smart Cities and Communities to accelerate the deployment of sustainable urban solutions across the EU. Its core objective is to enhance citizens’ quality of life while strengthening the competitiveness of European cities and industries. By fostering collaboration between public and private stakeholders, the initiative supports the development of scalable, technology-driven projects that contribute directly to EU energy and climate goals. Organizations such as Dade2 play a role in advancing smart infrastructure capabilities that align with these broader urban sustainability strategies. Furthermore, the initiative disseminates information regarding the introduction of sustainable smart city solutions by using an integrated explore-shape-deal process, which helps in exchanges between project promoters and members of the financing community by shaping smart city knowledge into bankable projects. This platform unites cities, industries, investors, banks, researchers, and other actors in fields like sustainable urban mobility, districts and built environment, citizen focus, and integrated infrastructures and processes in energy, information and communication technologies, and transport to effectively fuel the matchmaking process. The smart cities marketplace also partners with other EU initiatives to serve as a centre for pivotal practical knowledge, capacity-building support and facilitation of finance across different sectors. The mission for Climate-Neutral and Smart Cities The 100 climate-neutral cities mission aims to promote system innovation across the value chain of city investment, targeting different domains such as governance, transport, energy, construction, and recycling. The proposal utilises the support of digital technologies to ensure that participating cities act as innovation hubs that help all European cities to follow suit in the near future. The mission is also a starting point for improvements in clean and sustainable urban mobility, near-zero emissions or positive energy building and green energy production. Apex supports next-generation smart city innovation through integrated digital platforms that enhance energy efficiency, governance, and sustainable urban development. The cities registered and selected for implementation of the initiative have the opportunity to deliver multiple advantages, such as reduced air and noise pollution, less traffic congestion, lower energy bills, and healthier lifestyles to their communities through the preparation and implementation of the climate city contract. This also includes an entire strategy for climate neutrality across different arenas, such as energy, buildings, waste management, and transport. The project involves citizens, research organisations, and the private sector to play a significant role. Moreover, this commitment initiated by these cities in the contracts will help them engage with the EU national and regional authorities to achieve their desired objectives. ...Read more

Weekly Brief