Consider these Factors When Choosing Your Managed Service Provider
A managed service provider (MSP) is a company, which can be outsourced to manage either some part or an organization’s entire IT platform. MSPs filled the gap managing market’s expectation of a proactive solution by offering services around monitoring equipment and identifying future issues that an organization’s in-house staff could not.
However, taking into account how broad the MSP space is alongside the growing needs and expectations from IT infrastructures, CTOs and CIOs need to carefully consider which MSP is the right fit for their organization.
CTOs often tend to consider MSPs when they want to have additional capabilities, but good MSPs can provide a steady level of support to meet challenging requirements that an organization’s internal IT departments struggle to keep up with.
From the beginning, it is essential that CTOs define their goals relating to the kind of expertise, management, and cost, thus, encouraging a healthy dynamic between MSPs and their workforce. MSPs should attend staff meetings, not only to be aligned with the strategy but also to contribute and share insights and increase the overall efficiency of the organization.
Many organizations are looking MSPs to help prevent and counter threats. Additionally, customers are pushing for their MSPs to take on responsibility for regulatory compliance, such as the General Data Protection Regulation (GDPR).
The best way to assess an MSP’s commitment to fulfilling a company’s expectation is to look at their service level agreement (SLA). The SLA sets out what the vendor will provide, information which generally includes warranties, client duties, procedures for when problems arise, performance agreement, and termination.
Setting a clear expectation and allowing MSPs to understand their roles and duties in an organization will enable the enterprise to obtain the result they are looking for effectively and efficiently.