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Chatbots - The Future of Customer Relation
Today, chatbots are becoming the first point of contacts between customers and producers. With savvy chatbot technology, a brand is able to improve customer satisfaction as well as cut down cost on customer relation hires. Given this scenario, companies like Google, Amazon, and Apple are implementing artificial intelligence, data analytics, and machine learning to improve a virtual assistant’s conversational skills as well as its ability to provide assistance to the customers.
The technology is also being leveraged by various sectors to go beyond customer-producer relationship and help in the education as well as the healthcare sector. The education sector is one of the latest to implement chatbots to reduce administrative work by helping students with course details, syllabus, fee structure, and organization rules. These chatbots are also being utilized by universities act as a virtual tech support to help students troubleshoot university recommended software. Moreover, chatbots can provide extensive assistance to students with research materials, basic queries, and an introduction to a syllabus. Companies
Furthermore, UNICEF leverages chatbot technology within their free and open social messaging tool U-Report easily to reach a large group of people in remote or politically disturbed areas. For instance, the U-Report application has been launched in Syria to provide government aids and NGOs with local information on demographic conditions through the app.
Industries such as healthcare are leveraging conversational AI and virtual assistant using natural language processing technology to provide customer services to patients. Chatbots in health are being trained to provide health information to reduce a patient’s waiting time for basic queries such as changes range in blood pressure, first aid for burn and open wounds, as well as vaccination guidance.
Virtual assistants and chatbots are being developed by enterprise giants and governments alike to provide assistance at an individual. This effectively improves customer satisfaction, enhances business-client interactions, increases customer loyalty, promotes brands, and reduces backlogs of client queries.
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