A CIO's Role in Enhancing Enterprise Mobility
Competent CIOs are always re-evaluating business processes and seeking out solutions to enhance productivity. For instance, an efficient data collection process leads to simplified data consolidation, enabling CIOs to execute digital transformation initiatives with relative ease. With a majority of enterprises slowly realizing the value of data, CIOs today have free reign to leverage their expertise in setting up standards to ensure that enterprise data is stored and secured effectively, and in a way that allows uncomplicated trials and experiments for future initiatives.
CIOs today are amplifying enterprise mobility by informing executive committees in organizations about the opportunities that digitization will provide the company. The knowledge of front-end systems and accessibility to executives, help CIOs utilize the digital assets of an enterprise optimally and resolve digital threats effectively. Furthermore, CIOs interact with external customers and acquire product usage information. Subsequently, CIOs enable innovation by working with startups as business partners to build solutions based on customer demands for improved mobility. Lastly, they work internally to rationalize business processes for internal and external customers.
For the smooth functioning of a digital enterprise, CIOs and senior executives should have the vision to become more efficient internally. Enterprises can achieve maximum efficiency if they have the foresight to identify and emphasize on the challenges, to tweak the initiatives that are not working. For example, DBS Bank in Singapore wanted to measure the customer hours they could save for transforming their financial institution into a digitized entity. Accordingly, DBS recognized that customers were losing time waiting in queues to avail their banking services and focused on this shortcoming to determine potential solutions. As a resolution, DBS designed a customer-centric mobile application and achieved their goal of saving customer hours through an increase in enterprise mobility.
Digital transformation is a perpetual process that requires enterprises to continually develop and incorporate newer technologies that are emerging in the market. In addition, with the C-suite’s ability to provide insights, expertise, and guidance on aspects that can empower the enterprise and secure revenues, digital transformation to enhance the mobility in enterprises can become the greatest opportunity for business advancement in today’s data-driven and customer-centric marketplace.