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3 Strategies for Securing Hotel Data against Cyber Attacks
With growing number of cyber threats and an expanding attack surface, hotels need more efficient ways to reduce their vulnerabilities.
FREEMONT, CA: Hotels have transformed their operational ecosystem into a complex, widely interconnected digital environment. Nearly every hotel in Europe now offers its guests dedicated digital service offerings. But even before hotels began to excel in digital innovation, the core functionality of most of them was vulnerable to cyber-attacks. If hospitality companies want to secure themselves, they must first become aware of the potentiality of a cyber threat or a breach in order to proof themselves. Here is a road map for European hotels.
Pertinent Employee Training
Human error and phishing attacks are among the leading causes of cyber breaches in the European hospitality industry. The chances of an employee accidentally giving a hacker access to hotel network and data are reduced with proper training. Hotels should restrict employees from downloading and installing unauthorised software. Firms should also train employees to recognise and report suspicious emails or links. This will help in creating a culture of accountability, so employees will know that they are held responsible for protecting hotel data as well.
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There are several systems tied to a hotel network. These can include third-party booking sites, airlines, point-of-sale systems, and more. To accurately assess risk and draft a cybersecurity plan hotel executives need to conduct a proper risk assessment. This means understanding where specific data is held, who has access to it, and the implications of it being compromised. The risk assessment should also include an examination of third party vendors to ensure that their cyber protection is adequate.
It is a misconception that customer data cannot be protected after a cyber attack. Protecting hotel data before an attack is always ideal, but if an unfavourable instance does occur, cyber insurance can help hotel pay for necessary steps like customer notifications and credit monitoring. Attacks that involve sensitive data like credit card and social security numbers require customer notifications. Moreover, hotels need to provide ongoing supervision for the affected guest as well.
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