Medirent: Enhancing the Efficiency of Government Agencies
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Nataliia Koval, Innovations Director
Digital transformation has become synonymous with success for organisations today. Be it a private entity or a public institution, digital tools help businesses enhance the efficiency of their processes and improve the bottom line. However, due to disparate and legacy IT systems, many public sector agencies fail to utilise digital tools to their capacity, which leads to inefficient processes and delayed operations. This is where Medirent takes center stage. The Ukraine-based company specialises in delivering state-of-the-art information systems and consultancy services to automate repetitive and mundane processes, all the while improving cyber security strategies that give wings to the e-governance practices across the country. "We deliver omnichannel solutions to government institutions, enabling our clients to digitise their processes and improve cyber security," states Nataliia Koval, Innovations Director at Medirent.
Medirent's Pension Fund of Ukraine Integrated Complex Information System (ICIS PFU) automates public registers and the processes opening, maintaining, and closing pension accounts. Based on the Oracle enterprise platform, ICIS PFU provides an omnichannel solution to address citizens' grievances through electronic queues and appointments, personalised accounting, e-services on portal and mobile application, among others.
ICIS PFU brings value to people through digital services, businesses through automated employee’s income reports, and government through transparency, cost efficiency, data security. Moreover, with its contemporary solution InfoCross Medirent creates a secure link for exchanging information between internal information systems/subsystems of an organisation with external systems using open communication channels. "InfoCross is one of the leading platform in Ukraine for secure and legal data exchange between different public institutions," informs Nataliia. Along with data exchange for the pension funds, the platform is used by several ministries in Ukraine, such as the Ministry of Social Policy, to aggregate information pertaining to disabled persons and others.
We deliver omnichannel solutions to government institutions, enabling our clients to digitise their processes and improve cyber security," states Nataliia Koval, Innovations Director at Medirent.
Additionally, Medirent's Signum solution offers user authentication and electronic document management for government e-portals using cryptographic information protection technologies.
In the same light, the company renders several solutions to streamline government agencies' operations and improve their efficiency. At the crux of these solutions is a team of more than 80 experts that have garnered deep expertise in the business processes of governmental institutions as well as modern technology tools. Collectively, the team strives to improve the workflow of its clients and in turn enhance their bottom line significantly. More importantly, Medirent not just automates old processes but rather change the processes entirely to help its clients shift from paper-driven processes to digital-first architecture. "We organize clients' processes based on the best digitalization practices across Ukraine," mentions Nataliia. She shares an instance where the company in cooperation with Ministry of Digital Transformation of Ukraine and other partners developed a complex solution, e-child, to automate the entire registration process for newborn babies. Before e-child, the Ukrainian government followed an extremely cumbersome process for the registration of infants, making the parents run from one desk to another in order to get their newborn registered. However, the e-child platform provided an omnichannel solution, enabling the parents to register their babies by filling a single online form. Once the parents upload an electronically signed form, they automatically receive all the government services such as birth certificate, tax ID, social security support and benefits, and others.
Established in 1995, Medirent has more than 100 completed projects under its belt, many of which are of national importance in the social, socio-political and financial spheres, medicine and energy. At the moment, the company is collaborating with many public sector agencies to develop innovative solutions for them and bring revolutionary changes to their operations. "Our aim is to make more data flow than people, and we will keep innovating our solutions to realise this dream," concludes Nataliia.