knowmad mood
Empowering Organisations with Tailored Atlassian Solutions
Suhrit Majumder, Director of International BusinessThis understanding has been the driving force behind the company’s approach to developing customised, client-centric solutions.
The secret to knowmad’s success lies in its rigorous requirements scoping workshops at the start of every client engagement. Whether a brief five-day project or a sprawling 500-day engagement, it is the bedrock of the team’s approach to understanding and addressing unique client needs.
Post these in-depth workshops, the real magic begins. This phase showcases the synergy between knowmad’s exceptional IT expertise and the extensive possibilities offered by the Atlassian ecosystem. The solution includes a combination of various tools and add-ons available in the Atlassian marketplace, each chosen deliberately to align with the client’s goals and key performance indicators (KPI).
knowmad’s aim is not just to deliver solutions but create partnerships that evolve, adapt, and flourish, mirroring the dynamic nature of the IT landscape.
Suhrit Majumder, director of international business at knowmad, encapsulates the company’s mission, stating, “Clients often come to us with a clear idea of what they want. Yet, they are often amazed to see how our requirements scoping workshop goes beyond surface-level needs, delving into their internal KPIs to align their expressed needs with their actual needs. It's this thoroughness that allows us to strike a balance, ensuring our solutions are both immediate problem-solvers and long-term success enablers.”
What does the process entail?
The strategy unfolds seamlessly across four expert teams, beginning with the customer relationship team. More than conducting introductory meetings, these professionals are the first to interpret client challenges.
Their foresight involves constant research and development to devise the most effective solutions ahead of time, significantly streamlining the pre-sales process.
Once the vision is clarified, the pre-sales team steps in. knowmad has honed a global, specialised force for each business line, including Atlassian, that helps them shape a comprehensive proposal to resonate with the precise technical requirements of clients.
The project management office (PMO) or bid team takes the reins next, applying a rigorous lens to ensure compliance and feasibility within the Atlassian framework. Their analysis is critical, confirming that the proposed solutions are not only innovative but sustainable and compliant.
The delivery team adds the final touch, where knowmad’s commitment to agility comes to the forefront. The team operates within an iterative framework, granting clients the flexibility to submit tickets, suggest changes, and make requests directly within the JIRA project management system that’s actively managed along with the client.
The company’s expertise is reflected in the diversity and sophistication of its solutions. Beyond just providing coding services for platforms like JIRA, Confluence, or Bitbucket, knowmad offers a suite of advanced add-ons. These include, but are not limited to, advanced roadmaps, automation for JIRA, EasyBi, Tiempo, and Scriptrunner, each chosen to enhance functionality and streamline operations.
For clients using Opsgenie and Statuspage, the company has revolutionised its operational approach. Where once clients may have juggled between five to ten vendors, knowmad streamlines this by harnessing the Atlassian suite’s capabilities. It offers a singular, integrated solution, simplifying the client’s experience and reinforcing its ethos of simplicity and integration in solution delivery.
This approach has significantly impacted sectors ranging from telecommunications to e-commerce, manufacturing, and insurance. For some, it boosted the reliability of matured systems to meet Atlassian’s current best practices, while for others, it navigated the complexities of migrating to cloud solutions without losing data integrity or operational resilience.
In one instance, knowmad collaborated with one of the world’s premier department stores, to engineer a refined testing and QA process using JIRA Software and Zephyr. It enabled the store to markedly reduce the time required to execute an extensive suite of over 100,000 test cases monthly.
Another testament is the work done for a world-renowned fast fashion company. knowmad transformed their operations by automating a multitude of repetitive tasks and workflows through JIRA automation, cutting down significantly on manual labour for routine incident responses.
These examples underscore knowmad’s deep proficiency with Atlassian tools and broader mastery over a global suite of over 110 software and hardware vendors. This level of specialisation and integration is vital in the current saturated IT landscape. For organisations aiming to optimise their Atlassian usage, knowmad is a strategic ally, offering the guidance and technological acumen that are the hallmarks of today’s digital era.
Once the vision is clarified, the pre-sales team steps in. knowmad has honed a global, specialised force for each business line, including Atlassian, that helps them shape a comprehensive proposal to resonate with the precise technical requirements of clients.
The project management office (PMO) or bid team takes the reins next, applying a rigorous lens to ensure compliance and feasibility within the Atlassian framework. Their analysis is critical, confirming that the proposed solutions are not only innovative but sustainable and compliant.
The delivery team adds the final touch, where knowmad’s commitment to agility comes to the forefront. The team operates within an iterative framework, granting clients the flexibility to submit tickets, suggest changes, and make requests directly within the JIRA project management system that’s actively managed along with the client.
knowmad’s aim is not just to deliver solutions but create partnerships that evolve, adapt, and flourish, mirroring the dynamic nature of the IT landscape
The company’s expertise is reflected in the diversity and sophistication of its solutions. Beyond just providing coding services for platforms like JIRA, Confluence, or Bitbucket, knowmad offers a suite of advanced add-ons. These include, but are not limited to, advanced roadmaps, automation for JIRA, EasyBi, Tiempo, and Scriptrunner, each chosen to enhance functionality and streamline operations.
For clients using Opsgenie and Statuspage, the company has revolutionised its operational approach. Where once clients may have juggled between five to ten vendors, knowmad streamlines this by harnessing the Atlassian suite’s capabilities. It offers a singular, integrated solution, simplifying the client’s experience and reinforcing its ethos of simplicity and integration in solution delivery.
This approach has significantly impacted sectors ranging from telecommunications to e-commerce, manufacturing, and insurance. For some, it boosted the reliability of matured systems to meet Atlassian’s current best practices, while for others, it navigated the complexities of migrating to cloud solutions without losing data integrity or operational resilience.
In one instance, knowmad collaborated with one of the world’s premier department stores, to engineer a refined testing and QA process using JIRA Software and Zephyr. It enabled the store to markedly reduce the time required to execute an extensive suite of over 100,000 test cases monthly.
Another testament is the work done for a world-renowned fast fashion company. knowmad transformed their operations by automating a multitude of repetitive tasks and workflows through JIRA automation, cutting down significantly on manual labour for routine incident responses.
These examples underscore knowmad’s deep proficiency with Atlassian tools and broader mastery over a global suite of over 110 software and hardware vendors. This level of specialisation and integration is vital in the current saturated IT landscape. For organisations aiming to optimise their Atlassian usage, knowmad is a strategic ally, offering the guidance and technological acumen that are the hallmarks of today’s digital era.
× 
CIO Applications Europe Weekly Brief
Be first to read the latest tech news, Industry Leader's Insights, and CIO interviews of medium and large enterprises exclusively from CIO Applications Europe
