ITSM CENTER
Facilitators of Holistic Digital Transformation

The digitalisation of a business offers significant benefits, from supercharged efficiency, agility, and accelerated innovations to better customer and user experience management. Powered by disruptive tools and technologies, it drives operations optimisation, cost reduction and collaborative work within the company, all while keeping customers engaged.

The path to digital transformation, however, is complex. It involves cross-departmental data integrations and cohesive progression towards the digitalisation of multiple business processes. Achieving this becomes easy with the assistance of the right experts who can help navigate the journey seamlessly.

This is where ITSM CENTER Ltd. brings value.

Digital transformation expert, ITSM CENTER Ltd., is committed to simplifying the digitalisation initiatives for businesses across multiple industries, including IT, financial, pharmaceutical, telecom, insurance, public administration, food, and oil and gas sectors. It tackles the prominent challenges in achieving the transformation, like data mismanagement, underlying manual processes, and lack of strategic roadmap, by implementing industry-accredited tools and offering consultancy and training for clients’ workforce.

ITSM CENTER Ltd. uses IT service management (ITSM) as the foundation of the digital transformation. It acts as a one-stop shop, optimising clients’ technologies, processes, people, and knowledge with tools like EasyVista, ZenGRC, and Denodo while delivering strategic guidance and clear digitalisation roadmaps. This results in a multitude of advantages, including better connectivity and optimisation across the business ecosystem (front end, back office, people, teams, technologies), along with robust enterprise service management, resource usage, IT maturity improvement, and complex process automation.

“Regardless of where our clients stand in their digitalisation journey, we strategically align and optimise their transformation trajectory towards attaining digital excellence,” says Rok Sajovic, managing director of ITSM CENTER Ltd.

The company creates the digitalisation plan and roadmap unique to each client’s needs by combining traditional project management methodologies with PRINCE2, Agile SCRUM, and DevOPS, tailoring a hybrid methodology for their transformation. It also performs consultations, spanning one to eight weeks, to create digital transformation blueprints and strategies.

To enable a structured approach for digital technology adoption and optimal transformation of clients’ businesses, ITSM CENTER Ltd. has developed the Digital Transformation Lifecycle Model (DTLM). This paves the way for seamless digitalisation with a welldefined roadmap and shared vision. The model covers essential areas like data virtualisation, app integration, governance, and risk management, and the necessary training and consultancy to enable them. Using this model and the transformation blueprints, the company applies EasyVista and Denodo tools to clients' technological and business processes, enabling cloud computing, DevOps, and API integrations and optimising their UX/CX processes while ensuring top-notch risk management and cybersecurity and robotic process automation.

ITSM CENTER Ltd. also provides training services to enhance client employees' knowledge and experience, facilitating a deeper understanding of the digital transformation lifecycle. They are empowered to leverage digital technologies, driving innovations and fostering consumer-centricity, brand awareness, and adaptability to evolving market and consumer behaviours.
An example of ITSM CENTER’s capabilities is its engagement with a mid-size company seeking complete digitalisation. It had initially digitised their IT department, and after witnessing the benefits, the client wanted to transform other business departments like HR and finance. Understanding their goals, the company deployed its DTLM and automated their entire internal business processes. The transformation helped the client receive a centralised communication interface and a unified approach to data and operations management across every department. This redefined their day-to-day operations, optimising troubleshooting, customer experience management, and uplifting agility to respond to market developments.

ITSM CENTER is also committed to constant evolution to meet evolving customer needs and deliver incremental benefits. To that end, it hires the industry’s best professionals, continuously develops its service portfolio, and incorporates latest and leading digitalisation tools and technologies in line with the ever-changing digital world.

This agile approach along with the robust DTLM model to enhance clients' technology, processes, workforce, and expertise in sync with the digital shift make ITSM CENTER a dependable ally for companies driven by the rush for digital transformation to fuel performance and expansion.