Intelli Solutions
Enhancing Customer Experience through Digital Transformation Solutions

The communication between organisations and customers is rapidly evolving. Digital channels have become mainstream, while consumers are permanently online. They want to engage with organisations on their preferred channels, as and when the need arises. In this 'always-connected' customer era, the organisations need to embrace digital transformation to deliver a seamless digital experience to their customers. Addressing this need is Intelli Solutions, with their proprietary digital solutions catering to the three main areas of the digital transformation, including customer engagement, business retention, and revenue assurance.

Intelli’s holistic customer engagement solution provides organisations with digital customer onboarding, document verification and processing, and e-signature services to help them build long-lasting relationships with their customers whereas their business retention solution is directed toward building centralised infrastructure for running effective, customer-centric campaigns, based on customer data. The company’s revenue assurance solution helps organisations in debt management and recovery, credit scoring, and digital payments.

In every digital transformation project engagement, the company explores the challenges such as organisational resistance to change, lack of a clear vision for a digital customer journey, ineffective use of customer data, and inflexible technology and development processes.

Thereafter, it comes up with the right digital transformation processes to overcome these challenges. Furthermore, the company studies the customer market of the clients to understand the unmet needs of end-customers and what the competitors are doing. Then it determines the ten to fifteen key attributes and KPIs such as customer journeys, time-to-market/time-to-service, new revenue streams from existing and additional sales models, and others for a successful digital transformation project execution. "At last and not least, we propose our technology and make the right customisations and configurations to design digital processes with a focus on enhancing digital customer journeys to generate business growth," remarks Panos Gialelis, MD at Intelli Solutions.

Besides, Intelli offers SynChordia Business suite, with Artificial intelligence (AI), face and ID recognition, documents verifications, machine vision and machine learning capabilities. The suite enables the organisations to gradually transform their manual processes into digital ones that have a considerable impact on driving better customer experiences.

Intelli has served many clients across telecom, financial, manufacturing and services sectors to empower their customers. One of their clients is Alpha Bank. In 2018, Alpha Bank decided to launch a prepaid card managed only via a mobile app. Here, SynChordia Onboarding service was employed for the automation of the user registration process where a simple selfie and photo of the ID card was enough for the issuance of the new card. It is relatively simple compared to traditional methods. This innovative project was launched during 2018 summer and is currently the only one of its kind in the Greek financial sector so far.

Over more than 15 years, Intelli has developed complete products and solutions suite and keeps investing heavily in R&D. Based on their vast experience and strong business know-how, they deliver market-leading software solutions to the large organisations in South-East Europe, the Middle East and North Africa. “Our expertise and proven success record in delivering complex projects for enterprise customers with the highest customer satisfaction levels possible, allows us to act as a Trusted Advisor that delivers quantifiable benefits for its customer base,” says Mr Gialelis.

For the following years, Intelli’s key strategic objective remains expansion abroad and enhancement of their solutions. From a technological point of view, Intelli is focusing mainly on the provision of software solutions based on a SaaS model. “Additionally, we will keep investing heavily in R&D and AI, which is unleashing a new approach for our customer experience strategy, design and development. Our target by implementing AI is to predict what customers want before they even know they need it," concludes Mr Gialelis.