Exel Computer Systems plc
End-to-End Field Service Software for Modern and Seamless Operations
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Rue Dilhe, Managing Director“Over the past 38 years, Exel’s solution has grown from a capacity planning and production solution into a fully comprehensive business solution, incorporating full ERP, field service management, financials, CRM, document management, business intelligence, workflow, and mobile applications,” says Rue Dilhe, managing director of Exel Computer Systems plc.
These traditionally standalone functions have been integrated into a single solution to help field service companies in the manufacturing and other sectors optimise field service operations, improve efficiency, and enhance customer satisfaction.
Both the ERP and field service solutions have the same code base. Its attractiveness stems from its comprehensiveness as a one-stop shop, with a flexible functionality to customise in accordance with customer requirements and licensing.
Delving deeper into Exel’s field service software, Eagle Field Service was designed to meet the needs and overcome the challenges that a modern service company might face with the market’s standalone field service management (FSM) software.
Traditional field service systems have been seen as software to address the service element, and therefore it alienates other areas of the business. Exel has seen that the marketplace is looking for more; systems that will cover all aspects of their business: stock control and warehousing, purchasing, manufacturing, CRM, BI, and financials.
As an all-encompassing FSM solution, the Eagle Field Service system brings together all core business aspects for efficient field service operations in a single hub. It provides relevant modules and functionality, establishing a centralised workflow environment with accurate, real-time data at the fingertips of engineers, back-office operators, and management. Having a single source of truth enables companies to achieve increased efficiency and customer service, maximise profits, and build competitive advantage.
“This allows for additional functionality required within a business to be activated by license thereby providing all the functionality a field service or manufacturing company would need,” states Dilhe.
At the core of the Eagle Field Service solution are the management reporting, document management, workflow and customisation toolkit modules and its underlying technology provides the basis for increased operational efficiency and productivity, leading to improved customer service.
While the Eagle Workflow module automates business procedures and improves operational efficiency by providing a structured framework for integrating the flow of a company’s business activities, the customisation toolkit functionality enables Eagle Field Service to combine the power and stability of a standard off-the-shelf package with the important added benefit of a system tailored to a company’s specific requirements. Eagle Field Service’s service-oriented architecture (SOA) allows easy integration with other systems within the organisation and with external partners.
Developing these unparalleled capabilities in-house and offering continuous product development, provide Exel’s customers with a solution that will grow and adapt as their business requirements change.
What truly distinguishes Exel’s offering is its Implementation Consultants. A dedicated team of experts, with an average of over 16 years of experience each, makes the solution implementation easier and more professional. The team starts by analysing the clients’ IT infrastructure, software solutions, and business approaches to understand their requirements. After gaining a profound background on client’s business operation, they undertake a phased approach to solution implementation.
Providing both functional and technical courses to empower clients to gain extensive practical knowledge of Eagle’s modules and functionality, Exel enables clients to be up and running in no time. The training can be undertaken either at customers’ premises, at Exel’s dedicated training centre in Nottingham or online.
A key to operating an efficient service business and increasing both customer and employee satisfaction ratings is a go-to need in today’s day and age. Exel’s philosophy perfectly embodies these and carves a niche in the industry.
“This allows for additional functionality required within a business to be activated by license thereby providing all the functionality a field service or manufacturing company would need,” states Dilhe.
At the core of the Eagle Field Service solution are the management reporting, document management, workflow and customisation toolkit modules and its underlying technology provides the basis for increased operational efficiency and productivity, leading to improved customer service.
While the Eagle Workflow module automates business procedures and improves operational efficiency by providing a structured framework for integrating the flow of a company’s business activities, the customisation toolkit functionality enables Eagle Field Service to combine the power and stability of a standard off-the-shelf package with the important added benefit of a system tailored to a company’s specific requirements. Eagle Field Service’s service-oriented architecture (SOA) allows easy integration with other systems within the organisation and with external partners.
Developing these unparalleled capabilities in-house and offering continuous product development, provide Exel’s customers with a solution that will grow and adapt as their business requirements change.
Both the ERP and field service solutions have the same code base. Its attractiveness stems from comprehensiveness as a one-stop shop, with a flexible functionality to customise in accordance with customer requirements and licensing
Providing both functional and technical courses to empower clients to gain extensive practical knowledge of Eagle’s modules and functionality, Exel enables clients to be up and running in no time. The training can be undertaken either at customers’ premises, at Exel’s dedicated training centre in Nottingham or online.
A key to operating an efficient service business and increasing both customer and employee satisfaction ratings is a go-to need in today’s day and age. Exel’s philosophy perfectly embodies these and carves a niche in the industry.
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