Thorsten Waldner, CEOWhile working at SAP’s software development department as a Chief Solutions Architect focused on customer service, service management, and CRM, Bischoff was well aware of the challenges that service and maintenance employees face in their everyday tasks. During a business trip he met his future management partner Hans- Harald Schulz who was working for Schindler Elevator in the US. Their discussions predominantly encompassed customer service and field service management. “We wanted to create a different domain for service management, customer service maintenance and then go for mobile solutions in the SAP environment,” recalls Bischoff. This rendezvous of brilliant minds was not just a moment of enlightenment, but also led to a melange of transformative ideas. It was only a matter of time before Bischoff and Co.—the coming together of premium IT, customer and service companies—laid the foundation of e-switch Solutions with a singular focus on charting a path to success for major and medium-sized companies both domestically and internationally by integrating optimal solutions in their existing SAP environment.
"Performance in dispatching and actuality to be dispatched data is significant. Our dispatching solutions with push functionality also make a unique selling point because no time and resource consuming refresh functionality is required"
Today, after two decades, e-switch Solutions stands tall, lauded by companies of the likes of Siemens, Scottish Power, German Railways and Swiss Railways across the globe. The ascension to this prodigiousness stems from the in-depth, comprehensive skills and knowledge in the realm of SAP and customer service maintenance the company brings to the table. e-switch Solutions continuously optimises their processes and incorporates the customer’s perspective to churn out solutions adept to embrace the mobile digital revolution. Besides its solutions for SAP EAM in the areas of maintenance and service management, e-switch Solutions’ array of services ranges from individual process consulting, rapid implementation to final commissioning and support.
Beyond just Service and Maintenance
Maintaining its rich legacy and never-ending mobile evolution process, e-switch Solutions specializes in implementing business innovations on new technology platforms like SAP S/4HANA. While governing these implementations, e-switch closely monitors the updates and trends in the realm of SAP, and ensures its clients are primed to embrace and reap the benefits of the same. “Our release strategy allows us to stay stable over the years on an established platform before shifting to evolved new products,” says Bischoff, Chief Operations Officer, e-switch Solutions.
e-switch Solutions has witnessed the SAP landscape change way beyond SAP R/3 and SAP ERP with regards to technological and functional advances.
e-switch Solutions support maintenance engineers working along their local asset environment the same way as they are mastering complex customer field service requirements. Besides, the company also simplifies and optimizes the modern mock-up processes for the customers to access easy-to-use frontends.
Foundation for Increased Value Creation
Illustrating the prowess of e-switch’s solution portfolio, Waldner cites an instance where the company worked in close partnership with German Railways. Since 2012, the client organization has been using e-switch Solutions for dispatching along with its mobile solutions for empowering 1500 field service users with communication technology. German Railways provides a mixed customer service and maintenance portfolio for their internal and external customers. e-switch Solutions has provided a map solution and established automated dispatching processes for seamless integration with their mobile business. “We could support the customer with a very individual integration into a general service logistic SAP System or outside of the Service SAP system,” says Bischoff. Technicians can now have their work planned including necessary logistics processes—starting picking material at the nearest pick-up point and ending by consuming and returning material at the end of the day in a bulletproof stock administration. Thanks to e-switch Solutions’ integrated field service mobile application, German Railways has witnessed an uptick in productivity.
e-switch Solutions also empowers a small international operating manufacturer of Windows in installation and service business with 100 field service users. e-switch Solutions’ dispatching and mobile solutions have proved immensely beneficial for this client. Post e-switch Solutions’ implementation, the client can leverage a strong integration between sales order, production orders and installation orders for field service. The field service solution reflects updates on the configuration in one place together with typical installation services to be performed by the service technicians.
“We are @ UR Service”
The fact that e-switch’s solutions operate across different ERP solutions makes it second to none. Moreover, the company integrates modern UI maintenance and service components in relevant SAP ERP and S/4HANA backend releases to keep customers ahead of the curve. “Performance in dispatching and actuality to be dispatched data is significant. Our dispatching and mobile solutions with push functionality also make our offering unique,” add Waldner. The company’s comprehensive consulting, customer-focused design, agile development, and support on-demand work cohesively to ensure long-term success for its clients.
A seed of Waldner’s entrepreneurial ambitions, e-switch Solutions is rapidly growing and aims to augment its existing solution portfolio with an AI component for optimized dispatching of service and maintenance tasks, as well as customer-first machine learning use cases. Besides providing e-switch mobile Solution based on SAP FIORI Apps, the company looks forward to improving checklist management by providing new designer tool fully integrated into SAP ERP or as standalone solution outside of SAP. “We are building a new e-switch Solution for S/4HANA on-premise supporting maintenance and service for customers. We are also working on rolling out the first e-switch solution cloud release by using SAP state-of-the-art cloud enhancement features,” reveals Waldner.
What started with a chance encounter has now evolved as a forerunner in the realm of mobile SAP solutions. At the helmsmanship of delivering groundbreaking solutions, Waldner and Co. ensure e-switch Solutions’ path is aligned with their motto—“we are @ UR service.” Not resting on its laurels, e-switch Solutions continues to march ahead in full steam to optimize SAP processes for the optimal implementation of their solutions.
Maintaining its rich legacy and never-ending mobile evolution process, e-switch Solutions specializes in implementing business innovations on new technology platforms like SAP S/4HANA. While governing these implementations, e-switch closely monitors the updates and trends in the realm of SAP, and ensures its clients are primed to embrace and reap the benefits of the same. “Our release strategy allows us to stay stable over the years on an established platform before shifting to evolved new products,” says Bischoff, Chief Operations Officer, e-switch Solutions.
e-switch Solutions has witnessed the SAP landscape change way beyond SAP R/3 and SAP ERP with regards to technological and functional advances.
e-switch Solutions support maintenance engineers working along their local asset environment the same way as they are mastering complex customer field service requirements. Besides, the company also simplifies and optimizes the modern mock-up processes for the customers to access easy-to-use frontends.
Foundation for Increased Value Creation
Illustrating the prowess of e-switch’s solution portfolio, Waldner cites an instance where the company worked in close partnership with German Railways. Since 2012, the client organization has been using e-switch Solutions for dispatching along with its mobile solutions for empowering 1500 field service users with communication technology. German Railways provides a mixed customer service and maintenance portfolio for their internal and external customers. e-switch Solutions has provided a map solution and established automated dispatching processes for seamless integration with their mobile business. “We could support the customer with a very individual integration into a general service logistic SAP System or outside of the Service SAP system,” says Bischoff. Technicians can now have their work planned including necessary logistics processes—starting picking material at the nearest pick-up point and ending by consuming and returning material at the end of the day in a bulletproof stock administration. Thanks to e-switch Solutions’ integrated field service mobile application, German Railways has witnessed an uptick in productivity.
e-switch Solutions also empowers a small international operating manufacturer of Windows in installation and service business with 100 field service users. e-switch Solutions’ dispatching and mobile solutions have proved immensely beneficial for this client. Post e-switch Solutions’ implementation, the client can leverage a strong integration between sales order, production orders and installation orders for field service. The field service solution reflects updates on the configuration in one place together with typical installation services to be performed by the service technicians.
“We are @ UR Service”
The fact that e-switch’s solutions operate across different ERP solutions makes it second to none. Moreover, the company integrates modern UI maintenance and service components in relevant SAP ERP and S/4HANA backend releases to keep customers ahead of the curve. “Performance in dispatching and actuality to be dispatched data is significant. Our dispatching and mobile solutions with push functionality also make our offering unique,” add Waldner. The company’s comprehensive consulting, customer-focused design, agile development, and support on-demand work cohesively to ensure long-term success for its clients.
A seed of Waldner’s entrepreneurial ambitions, e-switch Solutions is rapidly growing and aims to augment its existing solution portfolio with an AI component for optimized dispatching of service and maintenance tasks, as well as customer-first machine learning use cases. Besides providing e-switch mobile Solution based on SAP FIORI Apps, the company looks forward to improving checklist management by providing new designer tool fully integrated into SAP ERP or as standalone solution outside of SAP. “We are building a new e-switch Solution for S/4HANA on-premise supporting maintenance and service for customers. We are also working on rolling out the first e-switch solution cloud release by using SAP state-of-the-art cloud enhancement features,” reveals Waldner.
What started with a chance encounter has now evolved as a forerunner in the realm of mobile SAP solutions. At the helmsmanship of delivering groundbreaking solutions, Waldner and Co. ensure e-switch Solutions’ path is aligned with their motto—“we are @ UR service.” Not resting on its laurels, e-switch Solutions continues to march ahead in full steam to optimize SAP processes for the optimal implementation of their solutions.
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