Datalite
tSM - A Unified OSS/BSS Solution

Companies in the global telecommunications industry tackle high customer demand by diversifying their offerings and providing multi-play services at personalised prices. To guarantee the efficiency of such offerings, telecom companies often need to either upgrade or completely modify their OSS and BSS systems. Datalite—a Czech Republic-based company—is helping such businesses transition from technology-centric operations to customer-centric approaches and harness the capabilities of OSS/BSS. The company offers innovative solutions that provide telecom operators with the highest flexibility when launching new products, dramatically decrease the cost of deploying telco services, and streamlines telecom IT operations. Additionally, the company’s flagship product—Telco Service Management (tSM)—comprehensively covers the OSS/ BSS domain and consists of CRM, ordering, provisioning, WFM, trouble ticketing, billing, and other modules, that could be employed as a complete package or used individually.

Datalite was founded by Jiří Kadlec two decades ago as a telecom brand, and since then, the company has progressively served the retail and utility segments as well. The company takes pride in its advanced OSS/BSS products that house the industry’s most innovative GDPR-compliant features. Datalite’s tSM product line combines multiple modules, empowering the clients to carry out different operations—ordering, service assurance, workforce management, and more—from a single dashboard. To gratify such customer-centric requirements of the telecom industry, the company adapts to the latest trends by upgrading its solutions accordingly.

Elaborating on the high expertise of the company’s employees, Marek Linhart, Director of Datalite, says, “Knowledge of the customer’s environment and business is an integral part of our corporate culture. This is the only way we can deliver top-notch services.” Datalite, analogous to reliability and fairness, gives utmost importance to customer satisfaction and offers bespoke solutions, ensuring its clients optimally leverage its products. Rather than considering them as payers, the company treats its customers as partners and actively communicates with them to solve their issues. Anticipating the needs of the telecom industry in the future, the company has also incorporated AI-powered solutions in its product line.

Datalite employs AI to allow its clients to conduct sophisticated analyses of current consumer data that enhance their operational capabilities. By analysing both historical and contemporary information, the company’s solutions predict consumer behaviour and generate reports. These reports enable clients to forecast problematic scenarios, prepare for them in advance, and make informed decisions. Elaborating on this, Linhart adds, “We work on functionalities that draw data from other sources such as weather forecasts, statistics on the usage of Telco technologies, competition analyses, and labour market situations. Our clients have access to data that no other system provides.” Apart from offering groundbreaking telecom solutions, Datalite offers Continous Delivery, a service that is becoming prevalent in today’s market.

“Not only do we help our customers with the evolution of their existing legacy systems, but by offering our product line, we also solve their frequent problems associated with an ageing application portfolio,” says Linhart. Apart from giving utmost importance to customer satisfaction, Datalite also focuses on meeting the increasing need for flexibility, innovation, and technological development in the telecom industry and proactively develops solutions that fulfil its clients’ every need. Though Datalite’s product line is relatively young in the telecom industry, it is not overloaded by legacy technologies and houses innovative features that go well beyond the needs of its clients. Nordic Telecom, one of the Czech market’s largest telecom operators, struggled to integrate smaller ISPs into one flexible IT environment. Rose to the occasion was Datalite, which empowered the company to completely automate its operations and develop a unified system that incurred minimal overhead operating costs. During the pandemic, the company effectively enabled its customers to manage remote workers with its workforce management module and helped them stay productive during lockdowns. With twenty years of experience and utilisation of the latest technologies, Datalite aims at delivering optimum configurations, customisations, and integration of tSM into specific environments while preemptively developing its solutions. As Linhart concludes, “Despite Datalite’s tremendous growth, our focus on clients satisfaction has not wavered. Our offer does not end with the sale of a license, and we foster long-standing relationships with our clients based on cooperation and reliability.”