3digits
The Atlassian Experts
Javier Perez, CEOAs a leading Atlassian Gold Solution Partner, 3digits understands this better.
Since 2012, 3digits has been at the forefront of developing comprehensive business process management (BPM) and IT service management (ITSM) services based on cutting-edge Atlassian technology. The goal was to democratize the use of Atlassian’s state-of-the-art technologies and tools beyond the IT departments. This allows a wide range of organizations and their teams to optimize their workflows across different departments and seamlessly manage multiple projects.
“In 2022, we have decided to strengthen our alliance with Atlassian, which came into fruition in August as we have achieved the Atlassian Gold Solution Partner tag”, says Javier Perez, CEO of 3digits.
Today, 3digits is one of the three Atlassian Gold Solution Partner by focusing on bringing in new customers and migrating existing customers to the Atlassian Cloud (SaaS). The company’s Atlassian strategic vision for these processes is most appreciated by its customers.
Keeping abreast of the evolving Atlassian landscape
In the industry for more than two decades, 3digits knows that the Atlassian solutions domain continues to evolve rapidly in order to improve business processes, project management, collaboration, agile methodologies, software development, code quality and deployment. For instance, Atlassian is investing in enhancing its pay-per-use SaaS cloud platform and pushing its strategic partners and customers toward the Atlassian Cloud services. To this end, 3digits’ technical expertise and industry experience are instrumental in helping clients facilitate their cloud journey. The company has developed different facilitators for its customers, including middleware, scripting, and integration API.
Talking about middleware, 3digits has developed their multi-tenant platform “3digits Cloud Middleware for Jira” to supplement the Atlassian Cloud (SaaS) services, providing a differential improved value for their customers in terms of quickness, integration, architecture, flexibility and scalability.
3digits also empowers clients to adopt agile methodologies, augmenting their business operations with the agile paradigm, such as Kanban, Scrum, and epics.
The company works with its clients and their projects, fulfilling ITIL best practices. This is important, given that Atlassian has based its ITSM solution Jira Service Desk on ITIL.
“Our customers introduce copious amount of data with their Jira operations and we can provide business intelligence at multiple levels such as Jira Dashboards, Eazy BI, and Microsoft Power BI integration to explode this data,” says Javier Perez.
Going Beyond the IT Department
The biggest differentiator for 3digits is its focus on every department of an organization and the ability to go beyond just providing another IT-focused technical solution.
During client engagement, 3digits first introduces Jira across its clients’ non IT departments. The company implements the same Jira technology (mainly ITSM) in all the departments and/or business units, including human resources, legal, finance, logistics, marketing, etc. 3digits, then, focuses on transversal integration processes by connecting all departments and/or business units with ITSM and/or BPM. This transversal complex business processes involves a lot of users and are analyzed and designed with specific methodology.
“We integrate, we link the existing processes among departments,” states Perez.
During the entire process, 3digits keeps a keen eye on clients’ objectives and offers solutions with scope adequate to meet future demands. More importantly, the company places significant emphasis on implementation, since users are the engine of business processes. They drive the success of any solution.
3digits has developed complex implementations to meet and optimize customers’ operational needs. For example, it has created massive ticket processing automation systems based on integration, ticket prioritization automation systems, rich user-interface forms to high-tutored data integrated with Jira, and automatic behaviour based on customer type criteria.
3digits offers already created and tested solutions, quickly and economically adapting them for each client, to offer more competitive solutions.
Intriguing Instances of Client Success
3digits’ comprehensive approach, along with the Atlassian partnership, has enabled it to serve many clients over the years. For example, a supplier received thousands of emails without any established criteria. Some of these emails needed to be processed with priority since they were orders for the next day. However, the client could not do this due to their inability to prioritize the workflow. It also led to multiple coordination issues.
3digits came on board and addressed this challenge by offering JSM Service Portal to ensure all orders go into Jira. It allowed for automatic assignment based on agent workload, making users more coordinated. The company also offered middleware for a heuristic automated system to prioritize urgent orders and maintain the tickets within priority.
These instances of client success give 3digits the impetus to explore new avenues of growth. Going forward, 3digits will publish some of its advanced, proven technology systems in the Atlassian marketplace.
With a continuous focus on creativity and innovation, 3digits always puts its best foot forward to help clients achieve their goals. This has enabled the company to become a trusted partner for multiple businesses that want to utilize Atlassian products to improve ROI.
“Our customers introduce copious amount of data with their Jira operations and we can provide business intelligence at multiple levels such as Jira Dashboards, Eazy BI, and Microsoft Power BI integration to explode this data,” says Javier Perez.
Going Beyond the IT Department
The biggest differentiator for 3digits is its focus on every department of an organization and the ability to go beyond just providing another IT-focused technical solution.
During client engagement, 3digits first introduces Jira across its clients’ non IT departments. The company implements the same Jira technology (mainly ITSM) in all the departments and/or business units, including human resources, legal, finance, logistics, marketing, etc. 3digits, then, focuses on transversal integration processes by connecting all departments and/or business units with ITSM and/or BPM. This transversal complex business processes involves a lot of users and are analyzed and designed with specific methodology.
“We integrate, we link the existing processes among departments,” states Perez.
During the entire process, 3digits keeps a keen eye on clients’ objectives and offers solutions with scope adequate to meet future demands. More importantly, the company places significant emphasis on implementation, since users are the engine of business processes. They drive the success of any solution.
In 2022, we have decided to strengthen our alliance with Atlassian, which came into fruition in August as we have achieved the Atlassian Gold Solution Partner tag
3digits offers already created and tested solutions, quickly and economically adapting them for each client, to offer more competitive solutions.
Intriguing Instances of Client Success
3digits’ comprehensive approach, along with the Atlassian partnership, has enabled it to serve many clients over the years. For example, a supplier received thousands of emails without any established criteria. Some of these emails needed to be processed with priority since they were orders for the next day. However, the client could not do this due to their inability to prioritize the workflow. It also led to multiple coordination issues.
3digits came on board and addressed this challenge by offering JSM Service Portal to ensure all orders go into Jira. It allowed for automatic assignment based on agent workload, making users more coordinated. The company also offered middleware for a heuristic automated system to prioritize urgent orders and maintain the tickets within priority.
These instances of client success give 3digits the impetus to explore new avenues of growth. Going forward, 3digits will publish some of its advanced, proven technology systems in the Atlassian marketplace.
With a continuous focus on creativity and innovation, 3digits always puts its best foot forward to help clients achieve their goals. This has enabled the company to become a trusted partner for multiple businesses that want to utilize Atlassian products to improve ROI.
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