OCTOBER 2019CIOAPPLICATIONSEUROPE.COM5Mairit Hollstén-Väinölä, VP Customer Support, Global Services, NokiaCIO INSIGHTS10 I n f o c us40Sean McKee, Director of Ecommerce and Customer Experience, schuhSue Morris, GM - Worldwide Customer Service Leader, MicrosoftHow to Create Fans through an Amazing Cus-tomer Experience46Marc McNeill, Customer Experience and Operations Director, Auto Trader27Christophe Dhaisne, Head Of Customer Experience, Kindred Group PLCConnecting CX to Value36Jamie Dormandy, Head of Advice and Customer Service, Royal National Institute of Blind People (RNIB)How technology is driv-ing a more inclusive customer experience43Marta Ballarín Garnic, Customer Service Chief, TRAM OperadoraAI and personaliza-tion? A realityCreating a Culture of Continuous Customer-Led Innovation50Sergio Arias, Head of IoT & Smart Cities-Digital Business, AtosThere is Something About IoT"We're doing [insert fashionable tech initiative] now". Really? Stick to the customer journey, stupid.3223CXO INSIGHTSSOLUTION PROVIDERS - 2019 CEMTOP 1016-49
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