JUNE 2018CIOAPPLICATIONSEUROPE.COM6JUNE - 26 - 2018UNIFIED COMMUNICATION SPECIALEditorialRedefining CollaborationAccording to Gartner, the global spending on Unified Communications (UC) is set to grow at 3 percent CAGR to reach $44.2 billion in 2021. The driving force behind this is the growth of cloud communications and collaboration that are fast replacing conventional business phone systems operating on a PBX box in a wiring closet. There is also a rising demand for integrated communication solutions, rather than stand-alone ones that has defined the workplace for so long. Furthermore, mobility has greatly expanded the communications landscape, driving the need for integrated communication techniques. Businesses are traversing beyond the traditional perimeters of voice to embrace UCaaS that covers multiple modes of communication--online meetings, video conferencing, SMS, team messaging, and more. Innovative technologies such as artificial intelligence (AI) and Machine Learning (ML) are helping boost the power of current-day UC. AI and ML are changing the way how contact centers operate, transforming simple transactions that bank on speech recognition and interactive voice response. When coupled with analytics, AI will not only help in decision making, it will also impact how customers connect to their vendors by embracing and streamlining the capacities of mobile messaging. This combination of advanced machine learning with real-time collaboration capabilities is expected to enhance enterprise communications dramatically. Other than AI, automation, cloud, mobile, and social media integration capabilities are all adding power to the UC landscape while providing economic and operational efficiencies. As the UC market gets populated, CIOs seek for open standards and API features that will enable them to embed a rich set of communication facilities into commonly used business tools. In tandem with the evolution of UC as a preferred choice for instant communication within an enterprise, CIOApplications Europe presents to you its annual edition on unified communications.We hope the insights from industry thought-leaders and innovative technologies from the leading vendors will assist you in your UC undertakings--ultimately enhancing the organization's productivity.Joe PhillipManaging Editoreditor@cioapplicationseurope.comJoe PhillipCopyright © 2018 ValleyMedia, Inc. All rights reserved. Reproduction in whole or part of any text, photography or illustrations without written permission from the publisher is prohibited. The publisher assumes no responsibility for unsolicited manuscripts, photographs or illustrations. Views and opinions expressed in this publication are not necessarily those of the magazine and accordingly, no liability is assumed by the publisher thereof.*Some of the Insights are based on the interviews with respective CIOs and CXOs to our editorial staffVolume 02 - 10Published by ValleyMedia, Inc. To subscribe to CIO ApplicationsEuropeVisit www.cioapplicationseurope.com Contact UsManaging EditorJoe PhillipGraphics & ArtJohn ConnorDeclan ColeNitya SAssistant Managing EditorSophie JacobsEditorial StaffBen JacksonDaniel HolmesEzra BenjaminJames Smith Naomi DalePooja Ray Rachel ClarkSalesAnnie Mathewsannie@cioapplicationseurope.com 510.996.5125Emailsales@cioapplicationseurope.comeditor@cioapplicationseurope.commarketing@cioapplicationseurope.comPh:510.757.1040
< Page 5 | Page 7 >