DECEMBER 2020CIOAPPLICATIONSEUROPE.COM5CIO INSIGHTSCXO INSIGHTSCXO INSIGHTS10 I n f o c u sMarc McNeill, Customer Experience and Operations Director, Auto TraderCreating a Culture of Continuous Customer-Led Innovation2830Aminudin Zainodin, Head Contact Center, Affin Bank Berhad [KLSE: AFFIN]Perspective to Contact Center24Martin Lampman, Director, Customer Support Operations, BCLCConnecting the Dots with Customer ExperiencesLAST WORDAn ideal Gateway to Bring Brands Closer to the CustomersOUR CALLING AND TIMEJohn Sadowski, Executive Vice President & CIO, Sandy Spring Bank [NASDAQ:SASR]Vincent A. Marin, CIO, Sidley Austin LLP2620
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