DECEMBER 2020CIOAPPLICATIONSEUROPE.COM4ContentsMairit Hollstén-Väinölä, VP Customer Support, Global Services, Nokia[Euronext Paris: NOKIA]Is Intelligence Artificial if it Helps Build Better Customer Relations?IN MY OPINION0812CONTACTCENTERSOLUTION PROVIDERS - 2020 TOP 1016-22BE EMPLOYEE-CENTRIC AND THE CUSTOMERS WILL FOLLOWBABUL BALAKRISHNAN, AVP CUSTOMER EXPERIENCE OPERATIONS, STARHUB [SGX: CC3]
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