CXO INSIGHTSCXO INSIGHTS10 I n f o c u sPetra Mengelt,Head of B2B Relationship Management, Mash Group PLC (Mash)It Is About The People At Call CentersMarc McNeill, Customer Experience and Operations Director, Auto TraderMario Middendorp, Head Of Global Customer Care, VEON [NASDAQ: VEON]Creating a Culture of Continuous Customer-Led InnovationThe Human Factor Within Your Digital Journey: How Leaders Can Develop a Digital Ready Workforce25282130LAST WORDSergio Arias, Head of IoT & Smart Cities-Digital Business, AtosThere is Something About IoT
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