EditorialMake the Best Use of Your TimeAn overwhelming majority of modern online scheduling programs offer self-service booking. This feature can enable customers to book their appointments via website, social media, or even by text messages. With this type of booking, customers are usually presented with a calendar that shows them which timeslots are available ­ all they need to do is select a specific timeslot that works for them. Self-service booking apps require users to provide a few other pieces of information, such as their contact info and the type of service they're requests, to finalize the appointment. Similarly, this software allows clients to book, reschedule, and cancel appointments. On the backend, a customer enters parameters about when they can book certain services, based on business hours as well as the availability of staffs or other resources. These apps also prevent double-booking and provide flexibility to block off times when certain services may be unavailable. For instance, if a client runs a pet grooming business and its poodle cutting specialist takes a two-week vacation, one can enter her days off in the app ahead of time so that its clients won't be able to book any schedule during the span that she's gone. Thus, better customer satisfaction rates can translate into more people looking to book appointments as well. If clients were frustrated because their calls and emails weren't returned on time, then they might no longer wish to do business.Today, self-service booking technology eliminates this kind of concern. While implementing an appointment scheduling solution, it is imperative for organizations to thoroughly research and understand in-depth about the different products available in the market. We hope this edition of CIOApplications Europe will help organizations in making the right decision for their digital transformation strategies. Let us know your thoughts!Royce D'Souza Managing Editoreditor@cioapplicationseurope.comEditorial StaffBen Jackson Ezra BenjaminJames SmithCalvin JamesSenior WritersLeah JaneClara MathewJoe PhillipSalesJennifer.Sjennifer.s@cioapplicationseurope.com 510.996.5125Graphics & ArtScott JuasyJohn Gotham*Some of the Insights are based on the interviews with respective CIOs and CXOs to our editorial staffContact Us:Phone: 510.996.5125Email:sales@cioapplicationseurope.comeditor@cioapplicationseurope.commarketing@cioapplicationseurope.comSEPTEMBER - 08 - 2020, Vol 04 - Issue 25 - (ISSN 2644-2531)Published by ValleyMedia, Inc.To subscribe to CIO Applications EuropeVisit www.cioapplicationseurope.com Copyright © 2020 ValleyMedia, Inc. All rights reserved. Reproduction in whole or part of any text, photography or illustrations without written permission from the publisher is prohibited. The publisher assumes no responsibility for unsolicited manuscripts, photographs or illustrations. Views and opinions expressed in this publication are not necessarily those of the magazine and accordingly, no liability is assumed by the publisher thereof.Royce D'SouzaManaging EditorRoyce D'Souza
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