OCTOBER 2022CIOAPPLICATIONSEUROPE.COM 19Going Beyond the IT DepartmentThe biggest differentiator for 3digits is its focus on every department of an organization and the ability to go beyond just providing another IT-focused technical solution. During client engagement, 3digits first introduces Jira across its clients' non IT departments. The company implements the same Jira technology (mainly ITSM) in all the departments and/or business units, including human resources, legal, finance, logistics, marketing, etc. 3digits, then, focuses on transversal integration processes by connecting all departments and/or business units with ITSM and/or BPM. This transversal complex business processes involves a lot of users and are analyzed and designed with specific methodology."We integrate, we link the existing processes among departments," states Perez.During the entire process, 3digits keeps a keen eye on clients' objectives and offers solutions with scope adequate to meet future demands. More importantly, the company places significant emphasis on implementation, since users are the engine of business processes. They drive the success of any solution. 3digits has developed complex implementations to meet and optimize customers' operational needs. For example, it has created massive ticket processing automation systems based on integration, ticket prioritization automation systems, rich user-interface forms to high-tutored data integrated with Jira, and automatic behaviour based on customer type criteria. 3digits offers already created and tested solutions, quickly and economically adapting them for each client, to offer more competitive solutions.Intriguing Instances of Client Success3digits' comprehensive approach, along with the Atlassian partnership, has enabled it to serve many clients over the years. For example, a supplier received thousands of emails without any established criteria. Some of these emails needed to be processed with priority since they were orders for the next day. However, the client could not do this due to their inability to prioritize the workflow. It also led to multiple coordination issues. 3digits came on board and addressed this challenge by offering JSM Service Portal to ensure all orders go into Jira. It allowed for automatic assignment based on agent workload, making users more coordinated. The company also offered middleware for a heuristic automated system to prioritize urgent orders and maintain the tickets within priority.These instances of client success give 3digits the impetus to explore new avenues of growth. Going forward, 3digits will publish some of its advanced, proven technology systems in the Atlassian marketplace. With a continuous focus on creativity and innovation, 3digits always puts its best foot forward to help clients achieve their goals. This has enabled the company to become a trusted partner for multiple businesses that want to utilize Atlassian products to improve ROI. In 2022, we have decided to strengthen our alliance with Atlassian, which came into fruition in August as we have achieved the Atlassian Gold Solution Partner tag
< Page 9 | Page 11 >