OCTOBER 2019CIOAPPLICATIONSEUROPE.COM4ContentsPhilippe Rouvrais , SVP Global Head of Delivery and Solutions Modis IT Managed Services and Solutions, The Adecco GroupAI and RPA: A Threat or an Opportunity for the IT Managed Services industry?IN MY OPINION0812CUSTOMER SATISFACTIONSURVEYS ­ GOOD PRACTICESTari Dogra, Head of Division, IT Service Management, St. James's Place Wealth Management
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