NOVEMBER 2019CIOAPPLICATIONSEUROPE.COM4Contents30Mario Middendorp, Head Of Global Customer Care, VEON [NASDAQ: VEON]The Human Factor Within Your Digital Journey: How Leaders Can Develop a Digital Ready Workforce1216-18Petra Mengelt, Head of B2B Relationship Management, Mash Group PLC (Mash)IT IS ABOUT THE PEOPLE AT CALL CENTERS28CXO INSIGHTSCOVER STORYOPENING DOORS TO SMART CONTACT CENTERSNUMINTECNUMINTECJosé María Torres, President & Founder
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