MARCH 2025CIOAPPLICATIONSEUROPE.COM9operational sites within the planner environment. Teams on the ground still able to access and manipulate the action development while each layer of hierarchy can access all improvement actions from anywhere in the world on a pc or laptop, tablet or mobile. The level of momentum in action development and decision making again cutting out waste in the continuous improvement process itself and it really started to drive value.All functions now have a dedicated channel in MS Teams for the management of their function, into which we took the next steps in citizen development. Remember that we have been using LinkedIn learning, Google, and YouTube to achieve this with IT as a function supporting access rights and licencing. Making further use of these learning platforms, we integrated Power Bi into MS teams and went on to develop an entire control tower structure for all supply chain and operations departments. These consist of a plethora of data sources tapped into from ERP systems and data sets held in SharePoint, feeding over 130 reports with core data, and feeding 20 dashboards of metrics for each department housed within their own channel. This allowed for control tower meeting and review processes to be developed to drive conversation around core data. Here the real value driven has again been in the ability to process large amounts of data into easy to review chunks upon which we can make decisions quickly and accurately. The decision-making process has had a lot of waste taken out of it as a result.The most exciting discovery, now for us, has been during the establishment of a dedicated Operational Excellence function. In setting this function up, we have focused on a strategy of engagement, reactivity, and proactivity. It is in the proactivity (and obviously the reactivity) element of that strategy that we can see focussing on operational efficiency and productivity will be the key to driving value and performance in the business moving forward. The aim here is how we become more efficient or more productive, not to cut cost, but to grow! Out of the box solutions offer step change potential. Power Automate is an underutilised jewel in the crown if process control and improvement unlock the ability to connect to over 800 different systems and platforms to aid automation of processes. In the scale of process automation, RPA (Robotic process automation) is for big, common processes, for example, end of the month invoicing batch run, whereas process automation can unlock the efficiencies available in day-to-day processes. In a recent project, an entire job management platform was developed with the use of Power Automate connecting to Outlook, SharePoint, MS forms, Power Bi, MS Planner and took a process with 15 manual process steps down to 3 with the remaining 12 fully automated. If you now look at Process Advisor (a part of power automate), the ability to map processes, variations in how they run in the same jobs, and then process points that could be automated with power automate, the potential becomes even greater. Maybe not a silver bullet, but the relevance here is the ability to learn about, implement, develop, and innovate through citizen development with access and licencing support from IT, thereby allowing people who do the job to make it more efficient and productive. It comes close to being just that. We were able to digitize our entire physical or card based continuous improvement systems in our supply chain and operational sites within the planner environment
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