MARCH 2020CIOAPPLICATIONSEUROPE.COM 19"We strive to help our clients at each step of their cloud journey and base our services on three pillars--performance, support, and pricing," states Manuel Trongone, CEO at Dade2. The company neither over-provisions nor oversells its resources to prevent any congestion in its network, thereby delivering the impeccable performance of its cloud services to the clients. As a result, Dade2 outperforms the biggest hyperscaler rivals by five to ten times when it comes to performance. "We maintain an exceptional ratio of the number of users per resource to ensure an unparalleled experience for our clients," informs Trongone. Once enterprises buy Dade2's cloud services, they are entitled to complimentary assistance and support, free of cost. The company, before offering its cloud services, assists the clients by analysing their current system, proposing necessary improvement in their existing architecture, migration from on-premise or any other cloud to Dade2, and designing cloud infrastructure based on their requirement. After the clients adopt Dade2's cloud services, the company offers them 24/7 unlimited support service with a guaranteed response time of 5 minutes. A team of highly qualified and experienced professionals is available around the clock for clients to avoid any hiccups in their cloud journey. Not only that, but an accounts manager and a support manager are also assigned to each customer to lend a "human touch" to the support services, which helps Dade2 create a one-on-one relationship with the clients. "Our clients are not just a number in our accounts, we share a very cordial relation with each of them," remarks Trongone. We strive to help our clients at each step of their cloud journey and base our services on three pillars--performance, support, and pricingMore importantly, the company adopts a very competitive pricing model to render its cloud services and does not overburden its clients with unnecessary hidden charges. In fact, Dade2 offers its cloud services that cost 20-25 per cent less than that of the ones offered by their competitors. Many enterprises have leveraged the Dade2's services to migrate as well as operate on the cloud seamlessly. Among them is a Miami-based private bank that was running legacy servers in a very old, non-compliant datacentre in Fort Lauderdale. Dade2 prepared an on-site audit of their whole infrastructure and then designed a new architecture and a migration plan to help them transition without any downtime. "Within two months we helped the bank upgrade both their system and datacentre on our cloud," extols Trongone. Started in 2009, Dade2 has carved a niche for itself through impeccable customer experience and continuous innovations. Going forward, the company plans to invest substantially in managed big data and edge datacenters to help clients in their big data and Internet of Things (IoT) projects.
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