JUNE 2019CIOAPPLICATIONSEUROPE.COM9We also use Teams for specific projects. Larger customers have more complex requirements. This requires specialists from several departments, from field staff to product management, and sometimes even senior management. Microsoft Teams is the easiest and fastest way to connect all these different people, share information, and work together on the outcome.Challenges of Teams UsageAny user can create a Team by default and it is very easy to do so. This is both wonderful and terrible. It makes collaboration instant and easy, but it can lead to sprawl very quickly.For example, we had a Team consisting of an Excel file for office supplies only ­ no joke, one Team for one file. We had a Team called "_Test" and one with the name "TSP EMEA," but also another one with "EMEA TSP". There were Teams without an owner, which meant they couldn't be managed anymore. Other Teams may have owners who accidentally deleted the Team (and all the critical business data within it) inappropriately. As a manager I'm usually added to many more Teams than my colleagues and it becomes difficult to track and find items I need. A CIO may be even a member of almost every Team in the company.We had too many, unnecessary, duplicate Teams and content. Hence, using Microsoft Teams with default settings may lead to information overload. Decision makers and employees could lose focus in hundreds of Teams and get frustrated.Preventing Sprawl With Teams GovernanceOpinions often diverge about if organizations disable the ability of users to create Teams in order to try and manage the sprawl. I would say, the more often IT says "no" and disables desired features, the more unsecure their IT landscape, because employees will find a way around these blockers. Private Dropbox or Email-Account, USB sticks or mobile phones, Facebook or WhatsApp are only a few examples of shadow IT.Provisioning:Instead of saying "No" I would recommend a solid governance strategy for Microsoft Teams. At AvePoint we allow users to provision Teams. This drives adoption and motivation for colleagues, because they get what they need immediately. However, an additional governance service kicks in after a successful creation of a new Team. The requestor gets asked via Email or App, what governance policy should be applied.Further information will be required like sensitivity classification, if GDPR relevant data will be stored, if data will be shared externally, how long will the Team be used. If nobody answers, even after an escalation to the manager of the requestor, the Team will be archived and afterwards deleted automatically.Management:During the active time of a Team, we also regularly check the metadata. This includes, but is not limited to, ownership recertification. This means making sure each Team always has at least one owner, who actively manages this Team. Also, metadata may change over the time. Thus, a regular audit is required to ensure it is up-to-date.Lifecycle:At the end of a Teams life, like in the above-mentioned use case for projects, the content will be archived and stored on a dedicated storage. This address records management requirements. Furthermore, the inactivity will be tracked and if nobody accesses a team for a certain period, an automated retention process gets triggered as well.This policy is realized with a mixture of Microsoft native capabilities, like end-user provisioning and classification, as well as the AvePoint Cloud Governance solution for more flexible and granular settings.Benefits of Microsoft Teams with good GovernanceA good Governance strategy unlocks the full potential of modern collaboration.1. Enables end users to collaborate with the right people2. Employees stay focused on active and important content3. Reduces the risk for Shadow-IT, because users have all the capabilities they need to get their work done4. IT department stays in control of company data5. Better alignment with regulatory requirements like GDPRConclusion: Use Microsoft Teams But Don't Get BurnedWith Microsoft Teams, companies get a modern, secure, and extensible collaboration solution, which addresses employees' working preferences across generations. Microsoft also provides good governance capabilities to cover the need from IT to stay in control of companys' data. Since governance does not only increase IT's security demand, but also drives user adoption, Microsoft invests a lot into additional capabilities, which are shipped with Azure AD P1 and P2 plans. You may need a third party solution for more granular and flexible governance functions.Applying a right-sized Governance strategy with capabilities from the market can eliminate Shadow-IT and increase user adoption at the same time and make Microsoft Teams the collaboration hub for your organization.
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