Contents24Christopher Davis, Chief Information Officer, The Tile ShopEnhancing POS Experience for Employee and Customer is the Key to SuccessCXO INSIGHTSCIO INSIGHTS29COVER STORY 12The Ever-Evolving Landscape of Customer Experience ManagementGonzalo Carpintero Navarro, Senior Vice President Operations & Head of Business Transformation Office (BTO), Radisson Hotel GroupStreamlining the Silos of CX ManagementSprinklrRagy Thomas, Founder & CEO
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