DECEMBER - JANUARYCIOAPPLICATIONSEUROPE.COM 19Both the ERP and field service solutions have the same code base. Its attractiveness stems from comprehensiveness as a one-stop shop, with a flexible functionality to customise in accordance with customer requirements and licensing"This allows for additional functionality required within a business to be activated by license thereby providing all the functionality a field service or manufacturing company would need," states Dilhe.At the core of the Eagle Field Service solution are the management reporting, document management, workflow and customisation toolkit modules and its underlying technology provides the basis for increased operational efficiency and productivity, leading to improved customer service.While the Eagle Workflow module automates business procedures and improves operational efficiency by providing a structured framework for integrating the flow of a company's business activities, the customisation toolkit functionality enables Eagle Field Service to combine the power and stability of a standard off-the-shelf package with the important added benefit of a system tailored to a company's specific requirements. Eagle Field Service's service-oriented architecture (SOA) allows easy integration with other systems within the organisation and with external partners.Developing these unparalleled capabilities in-house and offering continuous product development, provide Exel's customers with a solution that will grow and adapt as their business requirements change. What truly distinguishes Exel's offering is its Implementation Consultants. A dedicated team of experts, with an average of over 16 years of experience each, makes the solution implementation easier and more professional. The team starts by analysing the clients' IT infrastructure, software solutions, and business approaches to understand their requirements. After gaining a profound background on client's business operation, they undertake a phased approach to solution implementation. Providing both functional and technical courses to empower clients to gain extensive practical knowledge of Eagle's modules and functionality, Exel enables clients to be up and running in no time. The training can be undertaken either at customers' premises, at Exel's dedicated training centre in Nottingham or online. A key to operating an efficient service business and increasing both customer and employee satisfaction ratings is a go-to need in today's day and age. Exel's philosophy perfectly embodies these and carves a niche in the industry.
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