DECEMBER 2020CIOAPPLICATIONSEUROPE.COM5CXO INSIGHTSCXO INSIGHTSPhilippe Rouvrais, SVP Global Head of Delivery and Solutions Modis IT Managed Services and Solutions, The Adecco Group [SWX: ADEN]AI and RPA: A Threat or an Opportunity for the IT Managed Services industry?2830Dominic Howson, Supply Chain Planning & IS Director, HovisAre We Ready for Cloud ERP24Cyril Segretain, Information Security Officer Europe, Uniqlo Using Cloud migration as security opportunity26Jonathan Simnett, Director, Hampleton PartnersMergers, Acquisitions and the Evolution of IT Managed Services19Aminudin Zainodin, Head Contact Center, Affin Bank Berhad [KLSE: AFFIN]Perspective to Contact CenterLAST WORDIs Intelligence Artificial if it Helps Build Better Customer Relations?Mairit Hollstén-Väinölä, VP Customer Support, Global Services, Nokia [HEL: NOKIA]2228
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