DECEMBER 2020CIOAPPLICATIONSEUROPE.COM6EditorialEnhancing ITIL with DevOps Today, ITIL as the only ITSM framework is no longer sufficient to design a future process map. ITIL should be applied in combination with CMMI, COBIT, and DevOps to support a dynamic and flexible IT service organization efficiently. That said, ITIL, in combination with DevOps, yields optimum results in digital operating models and enables users to identify and satisfy needs early on to foster collaboration and reduce the inefficiencies of information losses at process interfaces. As communication between DevOps and the customer is essential in modern IT departments for developers, need to react quickly and effectively. One tool facilitating this idea is the concept of Operational Feedback Loops which utilizes, a common platform such as ChatOps along with the transparency and integration of organizational changes. Operational Feedback Loops enables users to achieve continuous improvement of processes, software, and services, leading to a reduction of service disruptions, rapid reaction times to problems or new requirements, and more efficient use of development resources. Furthermore, DevOps helps ITIL to prepare ITSM organizations for future IT challenges by softening borders between processes and roles. The introduction of the DevOps Engineer (DOE) role in combination with the development and operational know-how can secure the application of DevOps principles across an entire service or service bundle. The DOE will not replace any ITIL roles but will closely collaborate with them. For instance, while the Service Owner's job is the initiation, transition and ongoing maintenance and support of a particular service, the DOE's responsibility is much more operational.As each year brings advanced technologies to different industries and changing the way enterprises conduct business. While implementing ITSM Service Management technology solutions, it is imperative for companies to thoroughly research and understand in-depth about the different products available in the market. We hope this edition of CIO Application Europe Magazine will help your company in making the right decision for your digital transformation strategies.Royce D'Souza Managing Editoreditor@cioapplicationseurope.comRoyce D'SouzaEditorial StaffBen Jackson Ezra BenjaminJames SmithCalvin JamesSenior WritersLeah JaneClara MathewJoe PhillipSalesJennifer.Sjennifer.s@cioapplicationseurope.com Graphics & ArtRonald Donovan*Some of the Insights are based on the interviews with respective CIOs and CXOs to our editorial staffEmail:sales@cioapplicationseurope.comeditor@cioapplicationseurope.commarketing@cioapplicationseurope.comDECEMBER - 21 - 2020, Vol 04 - Issue - 36 (ISSN 2644-2531)Published by ValleyMedia, Inc.To subscribe to CIO Applications EuropeVisit www.cioapplicationseurope.com Copyright © 2020 ValleyMedia, Inc. All rights reserved. Reproduction in whole or part of any text, photography or illustrations without written permission from the publisher is prohibited. The publisher assumes no responsibility for unsolicited manuscripts, photographs or illustrations. Views and opinions expressed in this publication are not necessarily those of the magazine and accordingly, no liability is assumed by the publisher thereof.Managing EditorRoyce D'Souza
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