DECEMBER 2020CIOAPPLICATIONSEUROPE.COM4ContentsPaul Norton, Group Chief Technology Officer, OneSavings BankImprove Service ­ Know Your Business to Increase ValueIN MY OPINION08ITSMSOLUTION PROVIDERS - 2020 TOP 1028-29DANIEL KIRSTEN, CTOSTEFAN BOETTCHER, CMOCOVER STORY12DEMYSTIFYING ITSM WITH NEXT-GEN DOCUMENTATION
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