DECEMBER 2019CIOAPPLICATIONSEUROPE.COM6EditorialNext-Generation ITSMToday, Information Technology Service Management (ITSM) is not just a mere step towards digitalisation, but an end-to-end approach to design, delivery, management, and enhancement of the way businesses use IT. ITSM solutions have essentially become the vehicle of growth for any company, facilitating the reduction of costs and improvement of customer satisfaction, service quality, risk control, compliance and more. That being said, it has become imperative for firms of any size today to formulate an efficient IT strategy. Emerging solution providers are transforming the ITSM landscape by integrating the latest technology such as AR, VR, automation, predictive analytics, DevOps as such into ITSM solutions. Empowering companies to prevent crises pro-actively, reduce downtime, recover from critical IT issues and maintain the continuity of their services. For instance, enterprises can mitigate the adverse effects of critical business operations issues through a holistic and pragmatic approach to ITSM, by defining their future state and pave a less solid roadmap to get there. As the IT Service Management Solution continues to evolve, it can be challenging for companies to keep up with the changes and adapt. Firms are increasing their expenditure on their in-house development teams or on solution providers to re-design their ITSM strategies, increase overall efficiency, and achieve an edge over their competitors. To make this task less daunting and empower businesses to remain competitive and innovative, CIOApplications Europe presents to you a special edition of ITSM. This magazine features insights from industry leaders and pioneers such as Lauberg Consulting, ITSM Center and ITSM Company, offering an in-depth view of revolutionary technologies in this space. We hope this special edition will assist you in revamping your organisation's business strategy. Let us know your thoughts.Copyright © 2019 ValleyMedia, Inc. All rights reserved. Reproduction in whole or part of any text, photography or illustrations without written permission from the publisher is prohibited. The publisher assumes no responsibility for unsolicited manuscripts, photographs or illustrations. Views and opinions expressed in this publication are not necessarily those of the magazine and accordingly, no liability is assumed by the publisher thereof.Editorial StaffBen Jackson Ezra BenjaminJames SmithCalvin JamesSenior WritersClara MathewLeah JaneSalesJennifer Stephenjennifer@cioapplicationseurope.com 510.996.5125Graphics & Art*Some of the Insights are based on the interviews with respective CIOs and CXOs to our editorial staffContact Us:Phone: 510.996.5125Email:sales@cioapplicationseurope.comeditor@cioapplicationseurope.commarketing@cioapplicationseurope.comDEC 2019 - JAN 2020, Vol 03 - Issue 45 (ISSN 2644-2531)Published by ValleyMedia, Inc.To subscribe to CIO Applications EuropeVisit www.cioapplicationseurope.com David ParkerDeclan ColeRoyce D'SouzaManaging EditorRoyce D'SouzaRoyce D'SouzaManaging Editoreditor@cioapplicationseurope.com
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