DECEMBER 2019CIOAPPLICATIONSEUROPE.COM4Contents10 I n f o c u s14CIO INSIGHTSLAST WORDCOVER STORY3028Guiding Businesses Through The Business of DigitalisationDavid Ellis, Vice President, Security and Mobility, Tech DataCustomer Satisfaction Surveys ­ Good PracticesTari Dogra, Head of Division, IT Service Management, St. James's Place Wealth ManagementTINA SØNDERUP HEINZE, CEO$15Unlock the Potential of Microsoft-Powered ITSM
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