DECEMBER 2018CIOAPPLICATIONSEUROPE.COM6DECEMBER - 20 - 2018ITSM SPECIALEditorialThe Next Frontier for ITSMAs our digital ecosystems get ever more advanced as time goes on, it becomes paramount that these ecosystems have the right tools for the job and that they are well taken care of. There is an immense revolution that is taking place with the way IT infrastructures function. Implementing ITSM solutions helps reduce IT costs, improve governance and reduce risks, increase agility for new IT services, increase competitive advantage and bring about an overall improvement in customer satisfaction. It aims at harboring the exchange of ideas and experiences between the users of ITSM structures.We are witnessing a move towards common infrastructures as a way for organizations to adapt to the rapidly changing IT requirements of organizations. The move to common platforms has greatly increased the information flow, while at the same time making it simple enough so that users could constantly make changes to their business practices on the fly. This also led to a sort of ubiquity in terms of scale, as opposed to the traditional environment where each organization had a bespoke IT system. These systems, however, require robust IT strategies so that teams can stay abreast of any IT challenges they may face. This edition of CIO Applications Europe brings you some of the most prominent organizations in the industry that have excelled with their services and product portfolio in the ITSM space.Let us know your thoughts!Joe PhillipManaging Editoreditor@cioapplicationseurope.comJoe PhillipCopyright © 2018 ValleyMedia, Inc. All rights reserved. Reproduction in whole or part of any text, photography or illustrations without written permission from the publisher is prohibited. The publisher assumes no responsibility for unsolicited manuscripts, photographs or illustrations. Views and opinions expressed in this publication are not necessarily those of the magazine and accordingly, no liability is assumed by the publisher thereof.Volume 02 - 23Published by ValleyMedia, Inc. To subscribe to CIO ApplicationsEuropeVisit www.cioapplicationseurope.com Managing EditorJoe PhillipGraphics & ArtJohn ConnorDeclan ColeSujay KSenior WritersAmitav HaldipurClara MathewLeah JaneRoyce D'SouzaEditorial StaffBen JacksonDaniel HolmesEzra BenjaminJames SmithNaomi DaleRachel ClarkSalesJennifer Stephenjenniferstephen@cioapplicationseurope.com510.996.5125*Some of the Insights are based on the interviews with respective CIOs and CXOs to our editorial staffContact UsPhone: 510.996.5125Emailsales@cioapplicationseurope.comeditor@cioapplicationseurope.commarketing@cioapplicationseurope.com
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