DECEMBER 2018CIOAPPLICATIONSEUROPE.COM4IT Strategy in the Age of AIThe Shift toward Cloud: Is it a Cost-Effective Process?Kapil Mahajan, CIO, Safexpress Private LimitedIan Cohen, CIO, Addison Lee Group2334CIO INSIGHTSCOVER STORY10PGCONTENTSThe True Next-Gen IT Service ManagementAnders Grindland, President & CEO
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