AUGUST 2020CIOAPPLICATIONSEUROPE.COM6EditorialReimagining Future with the BotsChatbots have been around for quite some time now. With numerous industrial applications, the technology is evolving steadily and showing no signs of slowing down. Businesses are discovering the merits of chatbots in the internal ecosystem, for instance, to automate and streamline activities within the organisation and boost employee engagement, ultimately increasing productivity. Besides, customers are demanding round-the-clock assistance services in various industries ranging from banking to healthcare, encouraging companies to utilize chatbots and virtual assistants to answer their questions at any time of day. These factors have propelled interest in chatbots, and companies are pursuing advancement in AI-driven chatbot and machine learning technology. Similar to these global trends, the European region is also witnessing the rapid growth of the chatbot market. According to Reports and Data, a market research and consulting firm, the chatbot market in Europe is growing at a rate of 30.4 per cent CAGR. A significant contributor to augmenting this market development is the growing e-commerce market owing to smartphone adoption among Europeans. VCs and angel investors in the region have seen these opportunities and are investing heavily in developing interactive solutions. With technology exploration focusing on enhancing features and functionalities, companies should take note that efficient chatbots are the ones that can mimic human responses and effectively engage the users in intelligent conversations. In this edition of CIOApplications Europe, we bring you the story of some of the most successful chatbot solution providers that deliver the best outcomes for their clients. This edition also offers a combination of thought leadership from subject matter experts with real-life stories on fostering robust partnerships and exclusive insights from CIOs and CXOs. We hope this edition will provide you with the right assistance in choosing the chatbot solutions that best fit your requirements. Let us know your thoughts!Royce D'Souza Managing Editoreditor@cioapplicationseurope.comEditorial Staff Ben JacksonEzra BenjaminJames SmithCalvin JamesSenior WritersLeah JaneClara MathewJoe PhillipSalesJennifer.Sjennifer.s@cioapplica onseurope.com 510.996.5125Graphics & ArtRonald Donovan*Some of the Insights are based on the interviews with respective CIOs and CXOs to our editorial staffContact Us:Phone: 510.996.5125Email:sales@cioapplica onseurope.comeditor@cioapplica onseurope.commarke ng@cioapplica onseurope.comAUGUST - 20 - 2020, Vol 04 - Issue - 24 (ISSN 2644-2531)Published by ValleyMedia, Inc.To subscribe to CIO Applica ons EuropeVisit www.cioapplica onseurope.com Copyright © 2020 ValleyMedia, Inc. All rights reserved. Reproduction in whole or part of any text, photography or illustrations without written permission from the publisher is prohibited. The publisher assumes no responsibility for unsolicited manuscripts, photographs or illustrations. Views and opinions expressed in this publication are not necessarily those of the magazine and accordingly, no liability is assumed by the publisher thereof.Royce D'SouzaManaging EditorRoyce D'Souza
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