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Unclogging the Branch and Call Center Traffic Jam
cioapplicationseurope >> cxoinsights
Edward Vidal, Director IT Service Management Office, Memorial Healthcare SystemWhen was the last time you placed a call to a Call Center? Was it your first or last option before you placed that callto obtain help? Think about that experience. Was it pleasant? Did you try anything else in order to avoid making that...
Bridging the Gaps in Data Management
cioapplicationseurope >> news