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Types of Field Service Management Apps
The primary benefit of having a field service management app in place is that it eliminates the need for human resources to schedule, dispatch, and monitor field service professionals.
Fremont, CA: Field servicing has played a significant role in driving expansion in various industries. As organizations continue to offer end-to-end support for deployed resources as part of their CX strategy, a spike in-field servicing practice has got noticed over the last decade.
Real estate maintenance, commercial and household cleaning services, civil engineering, healthcare, construction, agriculture, hospitality, and other industries require field service. Businesses rely on their capacity to provide and maintain resources remotely. Working with a large fleet deployed on the field site, managing work orders and timetables is a time-consuming process that is made much more difficult while fluctuating client demand. To thrive in this environment, many companies rely on the mobility and computing capabilities provided by smart devices such as mobile phones. As a result, these industries stand to gain the most from using bespoke field service management software solutions.
Field Service Management Apps - Use Cases
- Management of field technicians and agents
The primary benefit of having a field service app in place is that it eliminates the need for human resources to schedule, dispatch, and monitor field service professionals. In addition, with automatic booking and cancellation, technicians and customers may get notified of service availability, timings, tools and assets required, and anticipated total service time in real-time.
- Fleet tracking through GPS
A GPS tracking device may get added to the vehicle's OBD connection to gather and communicate real-time data to the app for services that need a fleet of cars hauling large machinery components. It can assist owners in making strategic business decisions such as the availability of vehicles for concurrent jobs, the closest vehicles to the job site or warehouse, as well as the availability of these vehicle operators, reducing engine idling time and harsh cornering, optimizing fuel consumption and lowering costs, complying with FMCSA regulations such as Hours of Service and the ELD mandate, estimating a vehicle's fuel consumption, and estimating a vehicle's fuel consumption.
- Inventory tracking and management
Field service personnel typically require quick access to equipment, machinery components, and other resources. In this sense, a field servicing app may assist firms in maintaining a warehouse inventory and being notified when a specific item is running low on supply. In addition, warehouse managers may track and deliver product requests and notify management of any disagreements or inconsistencies in consignments. A technician may then use the app to locate the nearest warehouse and get the essential equipment